Patient Access Services Representative

HOURLY RANGE: $ $28.36

NY HELPS:
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means NO EXAMINATION IS REQUIRED, but all candidates must meet the minimum qualifications of the title for which they apply.
At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, WITHOUT HAVING TO TAKE A CIVIL SERVICE TEST.

Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State.

While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

DISTINGUISHING FEATURES OF THE CLASS: The work involves performing a variety of clerical functions related to the registration of patients for clinical, surgical, inpatient and ancillary departments at the Erie County Medical Center Corporation (ECMCC). The incumbent performs tasks such as obtaining and reviewing patient information, scheduling patient appointments, verifying benefits eligibility, calculating and receiving patient co-pay, and inputting information into computer information systems. The work is performed under the direct supervision of a higher-level Revenue Cycle or Ambulatory Services employee. Supervision is not a function of this position. Does related work as required.

TYPICAL WORK ACTIVITIES:

Pre-registers and/or registers patients for various locations throughout ECMCC such as Emergency Room, clinics, inpatient, surgical and ancillary services using computer information systems;

Schedules patient appointments, gathers demographic information including payer information and inputs into computer information systems;

Obtains insurance information required for hospital billing, including completion of the Medicare Secondary Payer Questionnaire; performs work related to patient health insurance eligibility such as obtaining and verifying preauthorization approval for procedures, receiving authorization errors and making corrections to errors; inputs information into the electronic computerized system;

Verifies third party payers using telephone or online verification systems;

Determines insurance co-payments due from patient at time of service; collects required amounts at time of pre-registration and/or registration and issues receipts;

Identifies and interview patients without insurance to assess qualifications for government entitlement programs or uncompensated charity care programs in accordance with hospital policy;

Obtains signatures on various forms;

Provides feedback to appropriate person of missing/incorrect information so it can be obtained at the point of service;

Provides patients with information and responds to inquiries regarding appointment scheduling, registration,