Customer Care Representative/Administrative Assistant

Introduction

Join our dynamic team as a Customer Care Representative/Administrative Assistant where you'll play a crucial role in ensuring our clients receive top-notch service. This hybrid role requires a blend of customer service skills and administrative expertise to support our operations and enhance customer satisfaction. If you're a proactive problem-solver with excellent communication skills, we want to hear from you

Job Responsibilities

• Provide exceptional customer service through phone, email, and in-person interactions, addressing inquiries and resolving complaints efficiently.
• Coordinate and manage appointments, meetings, and travel schedules for staff and management.
• Maintain and organize files, records, and correspondence both electronically and physically.
• Assist in the preparation of reports, presentations, and correspondence.
• Support the operations team with data entry, order processing, and inventory management.
• Monitor and manage office supplies inventory, placing orders as needed to ensure smooth operations.
• Collaborate with team members to improve customer service processes and administrative procedures.
• High school diploma or equivalent; associate degree or higher preferred
• Proven experience in a customer service role or administrative position
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint)
• Familiarity with customer relationship management (CRM) software is a plus
• Ability to handle sensitive and confidential information with discretion
• Demonstrated problem-solving skills and attention to detail
• Ability to work independently and as part of a team
• Strong time management skills with the ability to prioritize tasks
• Positive attitude and a passion for delivering exceptional customer service
• Willingness to learn and adapt to new tools and technologies



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