HR Business Partner

• Take ownership of everything you touch.
• Be proactive, forward-thinking, and question everything in a positive, inquisitive manner.
• Give your full attention to your work each and every workday.
• Anticipate challenges, push back, and alternative perspectives.
• Collaborate and communicate daily with the team regarding client matters and other relevant topics.
• Know when to escalate matters to TPHR's Partners.
• Do not make assumptions.
• Know that bad news doesn't get better with time; when mistakes happen, urgently communicate such to your leaders.
• Always use the TPHR established tools, techniques, and methods (e.g., SOPs, Teams, LastPass, etc.).
• Keep SOPs and TPHR Continuity Binder updated in real-time.
• Avoid conflicts and seek clarity when uncertain.
• Practice what we preach.
• Always do the right thing when no one is looking.

• Serve as the first point of contact for your assigned clients and their staff.
• Manage your clients' Compliance Calendar and SOP - keeping both front of mind at all times and ensuring all actions are completed on time.
• Set goals, calendar follow-ups, and drive for timely execution of all duties.

• As-needed support to your clients and their team to address concerns, participate in coaching, provide compliance updates, and support with workplace issues as they arise. Support with policy interpretation and execution.
• Properly document all client matters; seek guidance from TPHR Partner when unsure what the best method is to document matters.
• Conduct and support investigations for employee complaints and concerns.
• Administer employee Leave of Absences.
• Work with the TPHR HR Compliance Manager on annual Handbook and policy review and redline. Roll out the updated handbook to staff, and track acknowledgment of receipt.
• Manage clients' HRIS.
• Provide full-service management of on/off-boarding of client's staff.
• Assist with Performance Management development and administration.
• Create and update job descriptions.
• Lead monthly client meetings.
• Create reports and provide data to client ad-hock, or on a regular schedule.

• Delegate administrative and clerical assignments to HR Coordinator.
• Support, train, coach, and counsel HR Coordinator.
• Oversee the HR Coordinator's work to ensure accuracy, efficiency, and quality of work.
• Monitor HR Coordinator's management of the client's inbox.
• Hold HR Coordinator accountable at all times.
• Properly document performance concerns and coaching conversations and notify Partners of such.
• Manage schedule, time off, review and approve hours worked each week.

• Ensure value is being provided to clients, time is not wasted, and we are managing to budget for Total Package clients.
• Know when to push through conversations for efficiency, when to pick up the phone to stop email exchanges that are not concluding, and when to allow clients space to work through the situation, always giving the client the time needed but never losing track that we have a finite amount of time in all of our days.

• Bachelor's degree in Business Administration, Business Management, or related field, strongly preferred. High School diploma or GED required.
• Current HR Professional certification (HRCI or SHRM).
• Minimum of five progressive years of experience as an HR Generalist in a fast-paced environment.
• Advanced computer skills including proficiency with MS Office Suite, Video Conferencing Tools (e.g. Zoom), and the ability to quickly learn new programs.
• Excellent communication skills - written and verbal.
• Professional, responsive, and welcoming customer service skills.
• Ability to exercise good judgment to handle confidential and sensitive personnel matters.
• Ability to work autonomously and as a team member.
• Focused and organized.
• Self-driven and can GSD.
• Possesses a growth mindset.
• Reliable and honest with a strong work ethic.

• San Diego, California

Sprachkenntnisse

• English