Administrative Assistant (53033)

LSS Bethany is a new substance use recovery program providing affordable comprehensive addictions treatment for women in a community based residential program in Oconomowoc, WI. We are seeking an Administrative Assistant. The right candidate will have a professional appearance and demeanor, have solid technical skills using the Microsoft Office Suite and proofreading, and experience with a multi-line phone system. This role may also fill in as needed as an Adult Residential Support Professional and may require occasional weekend hours. Schedule is primarily 8 AM - 4 PM, Monday through Friday and will flex to provide unit coverage.

This position provides clerical and administrative support to the agency in a variety of areas which could include clerical, receptionist, project based, and other support tasks.

AGENCY REQUIREMENTS (Required of all employees):

• Must comply with applicable service regulations as well as agency and departmental policies and procedures.
• Must relate to people of varied ethnic and cultural backgrounds, ages, and economic circumstances with respect and dignity.
• Must support the Mission, Vision and Values of the Agency.
• Represent LSS internally and externally as a servant leader in thought, words and actions.

Essential Duties and responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Deliver excellent customer service while maintaining an understanding and supportive demeanor.
• Maintain an accurate information stream that meets the needs of clients and programs.
• Continue to expand and improve technical knowledge and be an administrative resource for others in the agency.
• Provide guidance, work direction, and support to other administrative employees and volunteers as necessary.
• Create and edit documents (Word, Excel, PowerPoint, etc.).
• Type various documents and correspondence including meeting minutes. Proofread all documents for correct grammar, spelling, punctuation, and content.
• Communicate effectively with program partners regarding tasks, responsibilities, and deadlines.
• Problem-solve and provide suggestions for efficiency and improvement as warranted.
• Make recommendations regarding system changes that foster efficiency and quality.
• General office duties as assigned (e.g. mail, copying, preparation of documents, etc.).
• Troubleshoot and ensure office and facility needs are met and work with vendors as needed (office equipment, safety checks, fire extinguisher inspections, etc.).
• Provide receptionist duties as needed. This will include answering telephones, taking messages, scheduling appointments, and greeting visitors.
• Provide program specific support, which may include billing support functions, data entry, and other needed support.
• Prepare and if applicable, develop/create department forms and maintain supply of paper forms.
• Prepare and mail letters and packages.
• Create, organize, and maintain files. This may be hard copy files, electronic files, and databases.
• Assist in planning, scheduling, and preparing for meetings and events.
• Collaborate with other team members and assist with projects. Collaboration may include entities that are working at various locations.
• Supports, interacts with, and monitors residents within established policies and procedures, providing positive role modeling
• Records observations relating to actions and behavior of residents and maintains records and reports as required
• This position is responsible for maintaining timely and accurate reimbursement billing information
• Process timely and accurate claims for a variety of funders, including Medicare, Medicaid, commercial insurance, county and self-payers, utilizing different methods of submission.
• Will interact with clients to include signing them in and out, conducting intakes, monitoring meds per procedures and conducting UAs.
• Participate in other projects and other duties, as assigned and needed.

PERKS:

• Public Service Loan Forgiveness (PSLF)
  • By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program.
  • Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-