Technical support as Local Support Germany (m/f/d)

MacGregor is shaping the offshore and marine industries with leading cargo and load handling solutions and services. Working together with shipowners, operators and builders, we innovate, design and develop solutions that last for a lifetime.

We are a global company that operates in more than 30 countries with 2000 employees and more than 700 MEUR revenue. Our products and solutions can be found onboard more than every second vessel in the global merchant fleet.

We are seeking a skilled and customer-oriented Local IM Support specialist (m/f/d) to join our team in Hamburg. In this role, you will be the first point of contact for employees seeking technical assistance with IT systems and applications. You will play a crucial role in ensuring smooth and efficient IT operations within the local office, enabling our employees to perform their tasks effectively. You will be a part of a global IT support team that will ensure that our solution is up and running 24/7.

In this position, you will be working as the Local IM Support. You will be responsible for providing hands-on support, managing hardware and software installations and ensuring compliance with company policies and standards. You succeed in this role with a combination of solid understanding of IT systems, infrastructure, troubleshooting and strong communication skills.

The work is very independent and team intensive at the same time as you are communicating with business stakeholders, supplier counterparts, team members from other functions and teams to get common understanding about requirements and a solution to be provided. The Local IM Support report to the Regional Delivery Manager. The work location of this position is in our office in Hamburg. This position will also require some travel to our offices in Bremen and Bremerhaven.