ServiceNow Business Analyst, AssociateBlackRock, Inc. • Edinburgh, Scotland, United Kingdom
ServiceNow Business Analyst, Associate
BlackRock, Inc.
- Edinburgh, Scotland, United Kingdom
- Edinburgh, Scotland, United Kingdom
Über
We are looking for a
curious, collaborative ServiceNow Business Analyst
to join our growing ServiceNow CoEI team. Our work exists where people, process, and technology converge, supporting teams across the enterprise to deliver effective, scalable ServiceNow solutions. In this role, we work closely with business collaborators and technical teams to understand challenges, build requirements, and convert business needs into clear, actionable ServiceNow outcomes. You will play an important part in supporting
continuous improvement initiatives
while ensuring alignment with our ServiceNow platform strategy, standards, and ways of working.
Key Responsibilities
Partner with business groups and implementation teams to capture, clarify, and document requirements for ServiceNow improvements, integrations, and new capabilities
Transform business needs to functional requirements, user stories, and acceptance criteria
Ensure solutions align with
ITSM processes, CSDM, CMDB standards, and ServiceNow guidelines
Build positive relationships with
business users, product managers, developers, and delivery teams
Communicate
clear, timely updates
on progress, risks, and dependencies to technical and non-technical audiences
Identify and recommend improvements to
workflows, intake processes, and reporting
Support alignment between
day-to-day BAU delivery and strategic platform objectives
Assist with
test definition, UAT coordination, and validation
to ensure solutions meet agreed requirements
Required experience
4+ years\' experience
in Business Analysis or Enterprise Service Management
Hands-on experience working with the
ServiceNow platform and modules
A proven understanding of
ITSM processes
(Incident, Problem, Change, Request/Catalogue, Knowledge Management)
Confidence handling
changing priorities in a dynamic environment
Strong written and verbal communication skills
Preferred experience (but not required)
ServiceNow
Certified System Administrator (CSA)
or Implementation Specialist
Familiarity with
ITIL, CSDM, and CMDB guidelines
Experience supporting both
BAU and strategic ServiceNow initiatives
Why join us You will join a high-impact team delivering enterprise-scale ServiceNow capabilities, working at the intersection of technology, people, and process. The role offers the opportunity to contribute to the ongoing evolution of the ServiceNow platform and delivery practices, while collaborating with global teams and senior partners in a supportive and inclusive environment.
Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children\'s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment - the one we make in our employees. It\'s why we\'re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
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Sprachkenntnisse
- English
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