Open Access Supervisor

Summary

The Open Access Supervisor is responsible for providing direct supervision and leadership for all direct reports within open access. The Open Access Supervisor manages staff schedules, provides coverage as needed, and is responsible for the ongoing training and development of their staff.

Child and Family Services recognizes the power in Diversity and believes that Equity is a Human Right.

$1 per hour Language Differential (eligible languages include: Cape Verdean Creole, Haitian Creole, Portuguese, Spanish or ASL)

Child & Family Services carefully considers a wide range of factors when determining compensation including, but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may include a bonus or other incentives. Therefore, final offer amounts may vary from the amount stated.

Job Responsibilities & Essential Functions

• Provide supervision and leadership for all direct reports within open access
• Participate in the recruitment and selection of staff
• Responsible for the onboarding and ongoing training and development of staff
• Facilitate individual supervision, group supervision, and team meetings
• Conduct safety checks to identify client risk as appropriate
• Ensure staff understand and follow procedures within open access model
• Ensure staff use appropriate interventions, focusing on evidence-based and trauma-informed practices
• Perform all essential functions of the Care Navigator role as needed
• Assist and support all functions of the Open Access model as appropriate
• Facilitate wellness and recovery of the whole person, including outreach and engagement, and after-care planning
• Build and maintain professional relationships and connections with community resources and partners
• Work and collaborate with other systems, both internally and externally, to assist in providing the highest quality services
• Engage in effective coordination of care across health and behavioral health services
• Participate in all supervision and training activities as required by CFS, funding sources, and accreditation authorities
• Maintain record-keeping as required by CFS, funding sources, and accreditation authorities
• Provide clients with consistent, high-quality care through an array of evidence-based, culturally competent, person and family-centered treatment

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Required Education and Experience

Bachelor's Degree level degree in Social Work, Sociology, Psychology, or a related human services field. Must have at least two years of experience working in an organization providing mental health or substance use services to youth, adults, and/or families. Must demonstrate cultural humility, with an understanding of ethnic, cultural, and/or linguistic considerations for populations serve. One year of supervisory experience preferred. Bilingual individuals preferred to best support the needs of our clients and families within the community.

Cultural Competency Qualifications

• Awareness of personal attitudes, beliefs, biases, and assumptions about others
• Knowledge of the various dimensions of diversity, including gender, race, and ethnicity
• Acknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way
• Cultural knowledge of key populations that will be served to address disparities in service delivery
• Demonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one's own
• Demonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency

Travel Required

Must have a valid driver's license and reliable transportation that meets CFS Driver Policy. Travel is required to provide services in different settings and to attend agency meetings, events, and trainings

Benefits:

• Benefit eligible at 20+ hours per week
• Medical – Harvard Pilgrim/HealthPlans Inc.
• Dental – Delta Dental of MA
• Vision - EyeMed
• Wellworks for You (Employee Wellness)
• 2 weeks' vacation accrued over 1st year, 3 weeks after 3 years, 4 weeks after 5 years and 5 weeks after 20 years
• 12 Sick Days, 10 Paid Holidays, and 2 Personal Days per year
• Tuition reimbursement – Up to $1,500 per calendar year
• Professional Licensure reimbursement (LICSW, LMHC)
• Flexible spending accounts – save on medical expenses and dependent care
• 401K – CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50%
• 100% Employer paid Life Insurance
• 100% Employer paid Long Term Disability and AD&D
• 24-hour travel assistance, mileage reimbursement, discounted Healthtrax gym membership, and employee appreciation events

Child and Family Services, Inc. values a diverse workplace and strongly encourages applicants from the BIPOC, LGBTQ+, AAPI, Hispanic, Latinx and Veteran communities to apply for employment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship, age, gender, sex,( including gender identity, sexual orientation, and pregnancy) disability status, protected veteran status, or any other characteristic protected by law.