Quality Assurance Specialist

Quality Assurance Specialist

Are you looking for a place where you can bring your drive?

Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.

Bring your experience and be empowered to innovate.

As a Quality Assurance Specialist on the Rainbow Restoration team, a typical day for you will include:

• Review and audit invoices to ensure accurate formatting, pricing, and billing
• Partner closely with the Program Management team on quality assurance initiatives
• Troubleshoot and resolve issues related to estimating and data-transmission software
• Support franchisees with questions related to program work and system usage
• Assist Franchise Owners with program-related franchise issues
• Provide training and ongoing support for Rainbow systems tied to program work
• Serve as a liaison between program customers and franchisees to resolve issues and assess satisfaction
• Communicate effectively with brand leadership, internal teams, and external partners
• Respond to customer, regulatory, and business inquiries in a professional manner
• Create written materials such as reports, procedures, correspondence, and documentation
• Maintain paperless document management systems and strict confidentiality standards

Bring your skills and be inspired to achieve success.

(Required qualifications)

• Experience: 2 years of experience in property restoration, insurance claims, or construction estimating preferred.

• Experience with Xactimate, Symbility, XactAnalysis, or similar industry software

• Skills:

• Strong understanding of business math and comfort working with estimates, invoices, and financial data

• Ability to analyze information, interpret regulations, and solve problems with limited standardization
• High attention to detail and strong organizational skills
• Comfortable working independently in a remote environment
• Strong written and verbal communication skills
• High computer literacy, including Excel, Word, Outlook, and PowerPoint
• Ability to work under pressure, meet deadlines, and manage competing priorities

• Education: High School Diploma or GED required. Associate's or Bachelor's degree preferred.

• Occasional travel required for company events such as Rainbow Round Up or Reunion

• Schedule / in-office requirements: Remote / Hybrid Optional. While this position is open to remote candidates, local office space is available in Waco and Irving, TX, for those who prefer an in-office environment.

Bring your goals and be enabled to reach them.

• Competitive Pay: Commensurate with experience
• Schedule: Full-time, Monday – Friday, 8 AM – 5 PM local time zone
• Benefits: Check out our benefits offerings here:

Neighborly Benefits
- Financial Benefits: Equity and bonus opportunities

Neighborly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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Brand:

RBW Rainbow Restoration