Call Center Representative

PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education.

Give back tomorrow by joining us today

Salary: $16.00/hour

Training Shift: Monday – Friday, 8:00 am – 5:00 pm

Long Term Shift: Monday - Friday, 8:00 am – 5:00 pm Hybrid -Must come onsite 2 days a month.

Location: PHEAA Headquarters – 1200 North 7th Street Harrisburg PA 17102

Pay Increase: Pay will increase to $16.50/Hourly after 6 months of continuous employment.

Department: State Grant & Special Programs Contact Center

PHEAA's State Grants and Special Programs team is seeking qualified candidates to help us make a difference in the lives of Pennsylvania students. It is our daily goal to meet our public service mission - creating affordable access to higher education.

This entry-level clerical wage position provides outstanding customer service to State Grants and Special Programs customers. It is a hybrid role intended for long-term employment. Our knowledgeable training staff creates a comprehensive training program to ensure our team members are destined for success. Our dedicated Call Center Representatives provide a positive experience for all customers. As you become more confident and proficient in phone work, you may have the opportunity to develop your professional knowledge further and train on processing tasks.

Additional Benefits:

Call Center Representatives can enroll in the Bronze Medical Insurance plan from day one of employment and will be required to join the State Employees Retirement System. Learn more about these benefits here:

Primary Duties and Responsibilities

Call Center Representatives answer inbound calls, handling various complex