Assistant General Manager

The Plantation at Ponte Vedra Beach is seeking an Assistant General Manager. This dynamic individual will report to the General Manager/COO and manage our clubhouse operations. Must be customer service oriented, a hands-on operator and comfortable interacting with owners and management daily.

Job Title: Assistant General Manager

Location: Ponte Vedra Beach, Florida

FLSA Status: Salary, Exempt

Department: 10 - Clubhouse

Reports To: General Manager/COO

Supervises: Executive Chef, Director of Hospitality, Beach House Club Manager, Housekeeping, Valet, Ladies and Men's Locker Room Manager; Croquet, Fitness

This job description includes but is not limited to the duties and responsibilities below.

Job Summary:

The Assistant General Manager plays a pivotal role in creating a welcoming and enjoyable environment for members and guests, ensuring that the clubhouse operates smoothly and delivers exceptional experiences across various events and daily operations. This person is responsible for hitting department goals and ensures proper training and service procedures through designated managers/departments. This individual is expected to base decisions off the Club's Strategic and Operational plans. Coordinates and functions as a key operating Director and visible amongst members and guest to ensure high level of service and satisfaction. The Assistant General Manager will also fulfill the role to the club's Core Senior Leadership Team.

Essential Duties and Responsibilities:

• Places great importance on staff communications and interaction. Conducts weekly operations meetings for all relevant parties and pre and post service meetings, to ensure understanding of the expectations and quality of outcomes for every member experience.
• Inspects to ensure that all safety, sanitation, energy management, preventative maintenance, and other standards are consistently met.
• Develops operating budget for all food and beverage outlets, housekeeping, youth activities, valet and men's and lady's locker room; and adheres to budgetary guidelines in management and operation of the Clubhouse, personnel costs, and projections for the operation of all departments under their control.
• Works with Finance to ensure the appropriate controls and cost-effective procedures related to purchases, inventories, suppliers, and other necessary expenditures are in place.
• Keeps the General Manager - COO informed of all significant or potentially significant operating matters, problem areas, achievements, or other matters of importance.
• Participates in New Hire Orientation program for Club team members and any other learning and development training as sees fit.
• Help plan and approve external and internal marketing and sales promotions activities for all responsible departments.
• Collaborate with event organizers and outlet management to determine event requirements, including catering, decorations, AV equipment, and staffing needs.
• Responsible for Auditing and Approving Weekly Payroll / Service Charge Distribution.
• Oversees updates within Jonas POS from management execution.
• Staff Liaison for House Committee meetings.
• Has a fundamental understanding of all facets of a lifestyle club including HOA, food and beverage, golf operations, agronomy, facilities, fitness and tennis, etc.

Minimum Qualifications (Knowledge, Skills and Abilities):

• Bachelor's degree in hospitality management, Business Administration, or a related field (preferred but not required).
• Proven experience in clubhouse, restaurant, or hospitality management with at least 10-15 years of management experience in a similar or high-end hospitality environment.
• Effective project management skills; must be well-versed in how to keep track of deadlines, milestones, and critical paths.
• Must remain calm under pressure and maintain expedient execution of events, resolution of conflicts or complaints, while maintaining a leadership position.
• Must possess effective problem-solving, verbal and written communications skills, while demonstrating respect for all team members.
• Has strong leadership, organizational, communication and listening skills; is able to absorb a multitude of ideas and filter to the most important and viable options for actions and completion.
• Hands-On Operator that Leads by Example.
• Strong Follow Up and Follow Through Skills.
• Strong Writing, Structure and Grammar Skills.
• Ability to multitask and prioritize tasks effectively.
• Knowledge of food and beverage operations.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to stand the entire shift. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; stoop; bend; shake, stir, and pour; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. While performing the duties of this position, the employee is regularly exposed to sharp objects, slippery floors, smoke, steam, high temperatures, humidity, and extreme cold. The employee regularly comes into contact with water, sanitation solutions, meat products, poultry products, seafood, and produce items. The employee is frequently required to wash hands. The noise level in the work environment is usually moderate to high.

Equipment Used, but not limited to:

• Computer (Word, Excel, Outlook)
• Printer/Copier
• Telephone
• Calculator
• Jonas Club Management

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

The Plantation at Ponte Vedra Beach supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Plantation at Ponte Vedra Beach is a Drug Free Workplace.