Veterinary Client Service Specialist

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About East Valley Urgent Pet Care (EVUPC):

EVUPC serves as an essential bridge between general practice and emergency room veterinarians for pet owners in need of urgent vet care in the community.

With extended evening and weekend hours, our team provides urgent vet care services for pet owners who cannot wait for an appointment with their family veterinarian. EVUPC aims to treat pets like family in a welcoming, low-stress environment that uses modern technologies and practices to provide the highest quality urgent pet care.

As a privately owned small business, we understand that a good team can make or break the culture and greatly affect the care our pet patients receive. Our aim is to provide a welcoming working environment with a "get stuff done, but have fun doing it" attitude. We value ideas and contributions from all levels of staff. This is a great opportunity for those who continuously look for ways to improve service and experience for our clients and patients, as well as set an ideal culture within the hospital, and opportunity to grow within the company. While expanding our team we will be looking for eagerness to learn, teach, and provide utmost respect to peers and clients alike. The management team will always have an open door policy.

Building blocks of our culture:

• Leadership
• Growth mindset
• Excellent communication
• Collaboration
• Respect
• Integrity

Responsibilities:

• Exceptional Customer service
• Be the face and first line impression of the clinic
• Be respectful of client time and concerns
• Maintain the appearance of the front office through cleaning and organization
• Maintain positive and cooperative relationships with other employees
• Follow hospital guidelines for communicating with clients in various situations
• Answering phones quickly and efficiently while utilizing proper telephone etiquette
• Operate a multiple line telephone system
• Active listening skills to obtain all necessary medical and personal information from clients
• Communicate with clients regarding medical billing and financial expectations with care
• Monitor wait times
• Handle client correspondence including reminders, follow up calls, thank you cards, sympathy cards, etc.
• Proficient use of computer systems
• Generate financial and other reports
• Perform other duties as assigned

Requirements:

• Express a genuine liking for animals and working in an animal care environment
• Previous front desk and/or customer service experience desirable
• Previous veterinary practice experience not required
• Basic computer knowledge and typing skills required
• Emotional intelligence
• High School diploma or GED (Must be 18 years or older)
• Ability to multitask
• Basic knowledge of veterinary medical terms
• Ability to work various shifts, weekends, nights
• Ability to lift up to 25lbs.

Schedule: TBD

Work location: East Mesa, AZ

Please email your cover letter and resume to evurgentpetcaregmail(dot)com or apply through Indeed

Equal Employment Opportunity

It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.

Job Type: Full-time

Pay: $ $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Continuing education credits
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Uniform allowance
• Vision insurance

Work Location: In person