Administrative Coordinator

At CCA Global Partners, we're dedicated to building a better world by uniting family-owned businesses across North America. Our mission is to strengthen these businesses into formidable independent competitors, keeping the American Dream alive and thriving. By focusing on people, communities, and independence, we're making a real impact on Main Street businesses across the continent. Ready to be part of our journey?

Join our
CCA Global University
team as an
Administrative Coordinator
, where you'll play a key role in supporting training, consulting, and certification programs that help our members grow and succeed. This role blends administrative coordination, marketing outreach, customer service, and operational support in a fast-paced, service-oriented environment.

Based in our Manchester, NH location with a hybrid work environment, this position reports to the Business Development & Operations Manager and supports a wide range of University initiatives, programs, and events. Our ideal candidate will have be very customer-centric, highly organized, detail oriented and have a strong comfort level of outbound phone communication.

In this role, you will:

• Support the promotion of Instructor-Led Training, Consulting programs, and Hiring services through outbound phone outreach and lead follow-up.
• Leverage ZohoCRM to manage call lists, track outreach activity, and handle inbound leads from email, phone inquiries, reports, and prior attendee lists.
• Provide end-to-end administrative support for instructor-led training programs, including pre- and post-session communications, agenda updates, training materials preparation, and logistics coordination.
• Track attendance, issue certificates of completion, collect post-training surveys and testimonials, and prepare detailed post-session cost and participation reports.
• Maintain and update class registration forms using Zoho Forms and manage accurate enrollment lists for upcoming classes.
• Distribute weekly enrollment updates internally and provide registration lists to Retail Business Consultants.
• Serve as the first point of contact for University-related inquiries via phone and email, ensuring timely responses and appropriate follow-up.
• Process store certification requests, verify eligibility, and coordinate certification kit fulfillment with external partners.
• Create and manage Lunch & Learn courses within the CCA Learning Center, track registrations and completions, and maintain training records.
• Support data tracking and member outreach for the Hire for Success Program, including promoting onboarding programs and re-engaging inactive users.
• Create and post social media content highlighting University classes, programs, and events, and monitor engagement metrics.
• Provide general administrative support, including assisting with special projects and urgent departmental needs.
• Support member conventions and on-site events, including Education Day logistics and staffing the University booth as needed.

Are you a match? We're looking for someone with:

• An Associate's or Bachelor's degree, preferably in Business Administration, Marketing, Communications, Education, or a related field or relevant equivalent experience.
• 2–3 years of related administrative, marketing, customer service, or coordination experience.
• Comfort making outbound phone calls and providing service-oriented follow-up.
• Strong proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and comfort working in CRM and online form tools (Zoho experience a plus).
• Excellent written and verbal communication skills, with strong attention to spelling, grammar, and professional tone.
• Outstanding interpersonal skills and the ability to interact effectively with store members, internal teams, and external partners.
• High attention to detail, strong organizational skills, and the ability to manage multiple tasks efficiently.
• Willingness to travel occasionally (approximately 5%) to support member conventions and events.

How We Take Care of You:

• Honored as one of New Hampshire's Best Companies to Work For many times since 2002, including Hall of Fame honors in 2017, 2018, and 2024.
• We provide YOU the ability to collaborate with a passionate group of leaders, peers, and amazing Members
• We recognize YOU for your accomplishments and contributions through development, growth and compensation
• We care about you AND your family. We want to make your life better and easier. Our benefits exist so you are well taken care of, and we support you and your loved ones through life's various stages and situations.

What Makes Us Special?
CCA Global Partners is a leading cooperative business model, empowering thousands of entrepreneurs to succeed despite widespread industry consolidation. Our mission is to provide the scale, resources, and innovation that drive sustainability, growth, and effective competition in today's evolving marketplace.

Embrace the CCA Way:
We thrive on our core values and approach success with dedication and innovation. We are proud to be an Equal Opportunity Employer and invite you to be part of our success story.

Ready to make a difference? Say YES, and we'll say WELCOME HOME