Administrative Support

Administrative Support High-Volume Phone Role Contract (3+ Months) | Full-Time | On-Site

Tesseon | Human Capital Management

Tesseon is a trusted leader in Human Capital Management, delivering payroll and workforce solutions to businesses of all sizes. We're hiring a Administrative Support to support a major client migration project.

This is a phone-intensive role. You will spend approximately 95% of your day on the phone with clients. If you thrive in a fast-paced calling environment and enjoy client interaction, we want to hear from you.

What You'll Do

• Spend the majority of your day making outbound calls to existing clients regarding their software migration
• Speak confidently and professionally with business owners, HR managers, and office administrators
• Keep conversations focused and positive, reassuring clients throughout the transition
• Route technical questions to the appropriate customer service representative-you are not expected to troubleshoot software
• Send templated follow-up emails after calls
• Track call activity and maintain accurate records
• Adapt quickly as project needs evolve and support other areas of the migration as identified

What You Must Have

• Proven phone experience-you've worked in a role where you were on the phone most of the day
• Customer service experience-you know how to handle client conversations professionally and calmly
• Flexibility and adaptability-ability to pivot when strategies shift or new priorities emerge
• Confident, clear speaking voice with a friendly and professional tone
• Ability to stay organized and productive while managing high call volume
• Reliable and punctual; able to meet daily call goals
• Basic computer skills for logging calls and sending emails

This Role Is a Good Fit If You

• Enjoy talking to people and don't shy away from the phone
• Can stay upbeat and professional through a full day of calls
• Roll with changes and don't get thrown off when priorities shift
• Are comfortable following scripts while adapting naturally to each conversation
• Want a straightforward role where you can make an immediate impact

Work Environment

• High call volume-expect to be on the phone nearly all day
• Fast-paced with daily outreach targets
• Scripts and email templates provided
• Supportive team; technical questions get routed, not handled by you
• Dynamic project environment-responsibilities may shift as the migration progresses

Why Tesseon

We'll give you the tools, templates, and support you need to succeed. You bring the phone skills, positive attitude, and willingness to jump in where needed. Your work directly helps our clients through an important transition.