Operations & Growth Manager

About Us:
We are a fast-growing direct-to-consumer pet food startup dedicated to delivering uncompromising nutritional quality to dogs who need it most. Backed by strong momentum and investor support, we're looking for a versatile, hands-on leader to help drive the next phase of growth.

Role Overview:
We are seeking an Operations & Growth Manager who will oversee and optimize our supply chain, support marketing and e-commerce initiatives, and step in wherever needed to keep the business moving forward. This is not a role for someone who only wants to manage from a distance—our ideal candidate thrives on rolling up their sleeves and tackling challenges head-on.

This senior leadership position is perfect for someone with a private equity, consulting, or high-growth consumer startup background, who wants to take ownership and make a direct impact in a company scaling rapidly.

Key Responsibilities:

• Supply Chain Management: Oversee end-to-end supply chain, including sourcing, manufacturing, logistics, fulfillment, and subscription operations to ensure timely, cost-efficient, and high-quality delivery of products.
• Process Optimization: Build and refine systems to support a scalable DTC operation, from demand forecasting to last-mile logistics.
• Strategic Planning: Collaborate with leadership to develop and implement comprehensive expansion strategies and longer-term initiatives to scale up the supply chain.
• E-Commerce & DTC Growth: Ensure that all operational efforts work successfully in tandem with marketing initiatives to drive growth, minimize churn, and scale subscription revenue.
• Customer Experience: Collaborate with CX to ensure seamless order fulfillment, fast shipping, and high retention through top-tier service.
• Cross-Functional Leadership: Act as a key problem-solver across departments – jumping into projects spanning operations, finance, marketing, and partnerships.
• Data-Driven Decision Making: Leverage analytics to optimize supply chain performance, marketing ROI, and DTC customer lifecycle metrics. Lead, motivate, and manage cross-functional teams to ensure high performance and operational efficiency.

What We're Looking For:

• 5–7+ years of experience in management consulting, private equity, or high-growth/startup operations (DTC/e-commerce experience strongly preferred).
• Proven track record in supply chain, logistics, or operational leadership.
• Experience with direct-to-consumer brands, subscriptions, or e-commerce platforms (Shopify, Klaviyo, etc.) is a plus.
• Strong analytical, project management, and problem-solving skills with a bias toward action.
• Team player with excellent communication skills, willingness to consider competing ideas in earnest, and learn from mistakes.
• Entrepreneurial mindset – comfortable in ambiguity, adaptable, and eager to get hands dirty.
• Ability to work on-site in Carlsbad, CA – we will consider hybrid arrangements with candidates based in Los Angeles, CA

Why Join Us:

• Opportunity to make a lasting impact and shape the strategic direction of the company.
• High-growth environment with ample opportunity to take ownership and grow with the company.
• Meaningful equity in a fast-scaling brand disrupting the pet food industry.
• Collaborative, mission-driven team of dog-lovers committed to helping dogs live longer, healthier, and happier lives.

Pay: $100, $125,000.00 per year

Work Location: Hybrid remote in Vista, CA 92081