Customer Service Representative

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Insurance Services

Why Consider This Job Opportunity

• Salary up to $19.23 hourly
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to contribute directly to customer satisfaction and retention
• Ongoing training to maintain up-to-date knowledge of products, procedures, and systems
• Recognized as a Great Place To Work with a positive and professional culture

What To Expect (Job Responsibilities)

• Respond to inbound calls, emails, and inquiries from customers and carriers in a professional and timely manner
• Place outbound calls to follow up on inquiries and resolve outstanding issues
• Maintain accurate and complete customer service notes in the CRM system
• Process client requests and policy changes received via various communication methods
• Identify opportunities for process improvement and communicate suggestions to management

What Is Required (Qualifications)

• High School diploma or equivalent required; Associate degree preferred
• 1 to 2 years of customer service or call center experience required
• Experience in the insurance, healthcare, or financial services industry preferred
• Life & Health license (IL) preferred or ability to obtain
• Strong communication skills and a customer-centric attitude

How To Stand Out (Preferred Qualifications)

• Experience in the insurance, healthcare, or financial services industry
• Life & Health license (IL) or willingness to obtain
• Previous experience in a fast-paced call center environment
• Familiarity with CRM systems and customer service best practices
• Ability to work collaboratively within a team to achieve common goals

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.