Sales Associate/Customer Service Representative

Job Description

We are seeking a friendly, reliable, and motivated Retail Sales Associate to join our smoke shop and adult novelty store. This role is ideal for someone who is comfortable working late-night hours, enjoys interacting with customers, and has a strong ability to upsell products while providing excellent customer service.

As a Sales Associate, you will be the face of the store—creating a welcoming, judgment-free environment where customers feel comfortable asking questions and exploring products.

Key Responsibilities

• Greet customers warmly and provide a positive, respectful, and professional experience
• Assist customers with product knowledge, recommendations, and usage questions
• Upsell and cross-sell products to increase average ticket value
• Operate point-of-sale (POS) system accurately and handle cash/card transactions
• Maintain a clean, organized, and well-stocked sales floor
• Monitor store activity to ensure a safe and secure environment
• Follow all state and local laws regarding age-restricted products
• Work evening and late-night shifts, including weekends and holidays as needed

Qualifications

• Must be 18+ (depending on local regulations)
• Strong communication and interpersonal skills
• Comfortable discussing adult-oriented products in a professional manner
• Reliable transportation and punctuality, especially for late shifts
• Sales or retail experience preferred (upselling experience is a plus)
• Friendly, respectful, and customer-focused attitude

What We're Looking For

• Someone who is nice, approachable, and non-judgmental with all customers
• A confident salesperson who can recommend add-ons and premium products
• A dependable team member who can handle slower late-night hours responsibly

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Expected hours: 21.0 – 60.0 per week

Work Location: In person