Customer Service Representative

Are you customer service-oriented and sales driven? What if you had a flexible schedule and could get out of the office each day?

As a TWO MEN AND A TRUCK outside sales representative, you will visit customers' homes and businesses to provide customized moving estimates by using your strategic selling skills, in-depth knowledge of company services, and top-notch customer service. In this role, you will educate customers on the moving process, make product recommendations, and act as a customers' main point of contact throughout their move. No cold-calling; all consultations occur after customers request an estimate for our services.

What We Offer

• Starting pay: $14 - $17 per hour + commission
• Commission-based incentives - average $500 - $1200 per month
• Paid time off
• Opportunities for training and growth

Be a part of our family and share our core values: Integrity, Give Back to the Community, Be Your Best and Have Fun, The Grandma Rule, Care, and Inclusion

Responsibilities

In the office

• Input customer information accurately into move software to create an estimate
• Prepare all move-related paperwork
• Gather customer feedback through regular follow-up calls
• Create performance reports to track sales, customer satisfaction and mystery shop data

Requirements

• Associate's or Bachelor's degree preferred
• A minimum of 1 year of sales (over-the-phone or in-person) and/or customer service experience
• Valid driver's license and clean driving record
• Excellent customer service skills: effective listening and communication
• Ability to multi-task and enter customer data into move software while on the phone
• Confidence to initiate customer contact and comfortable asking for the sale
• Intermediate computer skills; familiar with Microsoft Office programs and able to learn new software
• Creative problem-solving skills
• Exceptional organization and time management skills
• Strong team player who works productively with a wide range of people and personalities
• Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK Core Values

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise NC.