Front Desk Receptionist

Job Summary
We are looking for a professional and organized Front Desk Receptionist to be the first point of contact at our outpatient Surgery Center. The ideal candidate will have excellent communication skills, strong organizational abilities, and proficiency with office management tools. This role involves managing front desk operations and ensuring that all aspects of the check-in and check-out processes are handled efficiently and in an organized manner. Responsibilities include preparing paperwork at the beginning and end of the day, providing exceptional customer service, and supporting administrative functions to ensure smooth daily operations.

Experience with office software, multi-line phone systems, and a friendly demeanor are essential for success in this position.

Responsibilities

• Ensuring waiting area is prepared to receive patients by turning on lights, unlocking front doors, and ensuring appropriate sign in sheets are placed in clipboards on the front desk counter.
• Greeting patients/visitors upon arrival in a courteous and professional manner
• Ensuring the patients have completed all the required intake information.
• Obtain and ensure the patient's photo identification and insurance card(s) match the information in the patient's Chart.
• Print any financial agreements or advanced beneficiary notices and obtain patient's signature.
• Preparing all paperwork for next days.
• Handle data entry, filing, and document proofreading to maintain accurate records
• Provide excellent customer service by addressing inquiries promptly and professionally
• Maintain a clean and organized reception area and office environment
• All other duties as assigned.

Qualifications

• Proven experience in clerical work, or administrative support roles
• Strong computer literacy with proficiency in Microsoft Office (Word, Excel), and data entry skills
• Excellent phone etiquette and customer service skills
• Bilingual abilities are a plus to effectively communicate with diverse clients
• Strong organizational skills with the ability to multitask efficiently in a fast-paced environment
• Attention to detail for proofreading documents and managing schedules accurately
• Prior experience as a medical receptionist is advantageous but not required
• Ability to work independently with minimal supervision while maintaining professionalism at all times

Pay: $ $21.50 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person