Senior Front Desk Coordinator

Benefits:

• Competitive salary
• Free uniforms
• Paid time off
• Training & development

Senior Front Desk Coordinator

Location: Atlanta, GA Department: Front Office / Patient Services

About Us

NexGen Medical Centers is a fast-growing, patient-focused medical practice specializing in accident injury care for spine and orthopedic needs. We are seeking a highly skilled Senior Front Desk Coordinator to lead our front-office operations and help shape the first impression every patient receives.

Position Overview

The Senior Front Desk Coordinator serves as the lead representative for all front-office functions, ensuring a welcoming, efficient, and professional environment for patients and visitors. This role supports daily administrative workflows, mentors junior front-desk team members, and works closely with the Clinic Operations Director to maintain smooth, compliant, and high-quality operations.

Key Responsibilities

Front Office Operations

• Warmly greet and assist patients and visitors; ensure seamless check-in and check-out.

• Manage appointments, confirmations, cancellations, and waitlist flow.

• Ensure accurate entry of demographic, insurance, and billing information.

• Monitor lobby cleanliness, organization, and patient flow.

• Address escalated or complex patient concerns promptly.

Leadership & Team Support

• Act as lead support and mentor for front desk staff.

• Provide real-time coaching and assist in new hire onboarding and training.

• Model professionalism, communication excellence, and top-tier patient service.

• Communicate staffing needs or workflow improvement opportunities to management.

Administrative Duties

• Maintain logs, reports, and documentation with accuracy and confidentiality.

• Reconcile end-of-day activities including encounters, payments, and paperwork.

• Collaborate with clinical and operational teams to sustain efficient patient flow.

• Ensure compliance with HIPAA, company policies, and regulatory standards.

Communication & Problem-Solving

• Serve as the communication hub for front-office updates and coordination.

• Recommend workflow enhancements to improve patient experience.

• Handle unexpected challenges—high volumes, schedule disruptions, technology issues—with composure and effectiveness.

Qualifications

Required

• 2–4 years' experience in front desk, customer service, or administrative role (healthcare strongly preferred).

• Proficiency with EHR systems

• Excellent communication, customer service, and conflict-resolution skills.

• Strong organizational skills and ability to multitask in a high-volume environment.

• Sound judgment and commitment to patient confidentiality.

Preferred

• Experience in a lead or senior front office position.

• Knowledge of insurance verification, personal injury processes, and medical office operations.

• Bilingual abilities (Spanish/English or other languages).

Core Competencies

• Leadership & Team Support

• Professionalism & Customer Service

• Problem Solving & Critical Thinking

• Attention to Detail

• Adaptability & Stress Tolerance

• Communication & Interpersonal Skills

Work Environment

• Fast-paced medical office setting.

• Requires extended periods of sitting/standing and frequent patient interactions.

• Occasional travel between clinic locations may be required.