Customer Service Manager

NOW HIRING: Customer Service Manager
Rairdon's Kia | Burlington, WA | Full Time
 

Compensation: $19.00 per hour; Bonus potential up to $1,500.00 per month for exceeding customer satisfaction scores and for meeting or exceeding review targets; $200-$500 service acquisition fee for individual purchases subject to terms of pay plan; all subject to terms of pay plan.

Benefits:

• Medical, Vision, and Dental Insurance
• Voluntary Short Term Disability Insurance
• Voluntary Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• 6 Paid Holidays subject to completion of 90-day introductory period
• 401k plan with match, subject to completion of the introductory period and other eligibility requirements
• Paid Time Off (PTO): All new employees earn 1 hour of paid time off for every 40 hours worked in compliance with the applicable state paid sick leave law. Following 36 months of continuous service, full-time employees earn an additional 40 hours of PTO each anniversary year; following 120 months of continuous service, full-time employees earn 80 hours of PTO each anniversary year, according to terms of PTO policies.

Rairdon's Kia is looking for candidates for a Customer Service Manager role in our dealerships This role oversees and manages the Customer Experience at every customer touchpoint from the in-store visit to our social media platforms. We are looking for highly motivated individuals who want to succeed and grow with the company.  

Responsibilities

• Focused on everything that affects the Customer Experience
• Contact customers with open concerns within 15 minutes and resolve concerns within 1 hour
• Do a Morning review of the facilities, make sure common areas are ready, clean and orderly.  Direct and help Lot Attendants to correct deficits
• Set a high standard.  Hold short daily meetings with General Manager to present top priorities
• Attend weekly department head meetings
• Follow up on We-Owe work promised to the customer.  Confirm with Service and Parts the status of availability, appointment status, wait times, customer expectations
• Complete all follow up calls post sale and post service to clients.  Follow up customer concern process and identify underlying causes of issues
• Check Social Media platforms throughout the day and respond to all customer messages
• Maintain list of employees who need to complete training and review with employee/managers

Qualifications

• Ability to handle multiple tasks
• Good social and interpersonal skills
• Strong record of positive Customer results
• Collaborative and eagerness to improve
• Attention to detail

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.