Eligibility Supervisor

The Department of Social Services is seeking a highly motivated, dependable professional with advanced communication and exceptional customer service skills to serve as an Eligibility Supervisor for the Childcare Unit.

This leadership position is responsible for supervising and supporting a team of eligibility specialists while ensuring compliance with federal, state, and local policies and procedures. The Eligibility Supervisor plays a vital role in ensuring that benefits are delivered timely and accurately, while maintaining high standards of quality, compliance, and customer service.

Graduation from high school or GED and two (2) years of experience as a caseworker or investigator in an income maintenance program.

A higher education level may be considered as a substitution for all or part of the experience requirement.

• Proficiency in NC FAST is required.
• Demonstrated ability to interpret complex policies and apply sound judgment in eligibility decisions.
• Strong organizational, time management, and basic mathematical skills.
• Familiarity with standard office equipment and basic computer applications.
• Ability to work under pressure and meet deadlines in a fast-paced setting.
• Commitment to providing excellent service to clients and team members.

The preferred candidate will have at least 1 year of supervisory experience OR two (2) years of experience as a Senior Income Maintenance Caseworker.

• This position provides direct oversight of daily operations, including monitoring staff performance, reviewing day sheets, timesheets, and workflow using internal and external software systems such as NC FAST.
• The supervisor offers ongoing policy guidance, interprets regulations, and provides clarification on procedures to staff as needed.
• Planning is an essential part of the role, with responsibilities that include setting short-term and some long-range goals, establishing priorities, and developing operational strategies to improve unit efficiency.
• Supervise day-to-day operations of teams handling Family Medicaid applications and recertifications.
• Assign work to eligibility specialists and review eligibility documents for accuracy.
• Coordinate the flow of eligibility work within the unit and with other departments.
• Manage staff development functions and train new employees.
• Evaluate employee performance and conduct screenings for prospective hires.
• Plan and reorganize functions of the eligibility program.