Network Engineering Professional

Title: Network Engineering Professional

Location: Greenville, SC

Duration: 06+ Months

Position Summary
:

The purpose of the role is to act as the primary technical point of contact for a major Client customer within the Americas region. The role requires ensuring day-to-day communication between the customer and Client operational teams. The individual must demonstrate the ability to handle network, security, and telephony-related topics.

Key Responsibilities:

Acts as a local interface for customer zone within the global team in Paris

Provides in-depth local technical knowledge to the global team to help facilitate the resolution of major incidents or performing complex changes

Have access to customer network devices, to facilitate troubleshooting and change activities in full co-ordination with the global team

Owns and drives major incidents in the zone outside of global team "core hours", or co-manages major incidents in the zone during "core hours"

Attends the daily customer zone "huddle" incident ticket reviews (if applicable). Is able to provide technical insight and input to the incidents and service requests discussed during the meeting

Provides Root Cause Analysis reporting (RCA) technical input as per the agreed process and format

Understands the customer business, business drivers, critical sites and appropriate 3rd parties/suppliers

Good technical knowledge of customer technologies (LAN/WAN/IPT/IPCC/security)

Skills/Experience:

Networking: Routing and switching expertise with Cisco routers, Nexus and Catalyst switches, SD-WAN

Wireless: Cisco autonomous access points and WLC-based wireless solutions

Security: Experience with Check Point, Palo Alto, Fortinet, and Cisco ASA

Load Balancing: F5 Big-IP LTM

Identity & Access Control: Cisco ISE

IP Telephony & Collaboration: Cisco UCS, CUCM, and WebEx

Professional Skill:

Strong troubleshooting skills with the ability to operate effectively in high-pressure environments

Excellent communication skills and strong stakeholder management capabilities