Front Desk Agent

Summary :

The Front Desk Agent is responsible for greeting and registering guests, providing exceptional customer service, and managing guest accounts during check-in and check-out. The ideal candidate will be detail-oriented, possess strong conflict-management skills, and excel in decision-making to ensure a seamless guest experience.

Responsibilities:

• Greet and register guests with a welcoming and professional demeanor.
• Provide guests with information about hotel amenities, services, and local attractions.
• Address guest inquiries and resolve any issues promptly and courteously.
• Manage the check-in and check-out process, ensuring accurate billing and efficient service.
• Maintain accurate guest records and