Administrative Assistant

McPherson Family Eye Care is a large, 6-doctor, independent optometry practice in Wake Forest, NC. We are seeking a motivated, detail-oriented Administrative Assistant to support our Office Manager and leadership team in delivering exceptional patient care and maintaining a positive, high-performing workplace.

This position is ideal for an individual with healthcare administrative experience who enjoys working closely with patients and staff and thrives in a fast-paced environment. Patient care and team morale are our top priorities, and we are looking for someone who shares those values.

Requirements

• Minimum 2–3 years of experience in a healthcare office setting (optometry preferred)
• Associate's or Bachelor's degree in Healthcare Administration, Management, or a related field preferred
• Ability to work some extended evening hours and occasional Saturdays
• Professional, calm demeanor in a demanding environment
• Strong organizational skills and attention to detail
• Clear, confident communication with patients, staff, and doctors
• Working knowledge of HIPAA and OSHA standards
• Experience with employee training, onboarding, or supervision preferred
• Commitment to patient care, quality service, and privacy

Primary Responsibilities

As an Administrative Assistant, your responsibilities will include, but are not limited to:

• Support the Office Manager in daily supervision of staff and office operations
• Assist with employee onboarding, training, scheduling, and performance follow-up
• Help ensure compliance with HIPAA, OSHA, and company policies
• Participate in staff meetings and assist with meeting preparation and follow-up
• Serve as a resource for staff questions regarding procedures, policies, and workflows
• Assist with administrative duties as needed, and clinical support when applicable
• Help resolve patient concerns and staff issues, escalating as appropriate
• Communicate fees, policies, and procedures clearly to patients and staff
• Assist with tracking operational goals related to patient flow and office efficiency
• Coordinate with vendors and support maintenance needs of the practice
• Provide coverage for front desk or clinical teams when necessary

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Experience:

• Management: 2 years (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $40, $50,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Flexible spending