Customer Care/Administrative Assistant

Crossroads Irish Dance is a 25-year, community-centered dance studio where relationships matter. We are looking for a Customer Care Champion, someone dependable, people-focused, and organized, who enjoys supporting families and being a consistent, welcoming presence during our busiest hours.

This role is about reliability, connection, and growing with a studio that values customer experience as much as great dancing.

The Reality of This Role (Up Front)

• This position starts at a minimum of 5 hours per week, with the opportunity for additional hours as the studio grows.
• Our class schedule, and therefore staffing needs, are tied directly to enrollment. Hours may increase over time, but consistency and alignment are most important at the start.
• If you are looking for guaranteed high hours, fully remote work, or highly flexible scheduling, this role will not be the right fit.

Studio Schedule & Coverage Needs

We currently run classes during the following times:

• Monday–Thursday: 4:30–8:30 PM
• Saturday mornings: office coverage needed
• Fridays & Sundays: currently no classes (future growth possible)
• Team Meetings- We typically have monthly staff meetings Friday evenings for 30-45 minutes.
• Onboarding & Training- Conducted Monday–Friday during morning or afternoon hours. Paid training with hands-on support and systems walkthroughs

Customer Care Champions are scheduled during these class hours to support families, dancers, and studio operations.

What This Role Is Really About

As a Customer Care Champion, you are one of the most important people in the Crossroads experience.

You will:

• Be a calm, welcoming presence for families and dancers
• Answer questions and guide next steps with clarity and kindness
• Support enrollment and class-day logistics
• Help keep the studio running smoothly during class hours

You will receive training, systems, and leadership support, you are not expected to "figure it out on your own."

Key Responsibilities In-Studio Customer Care

• Greet families and dancers during class hours
• Answer questions about schedules, classes, and studio policies
• Support trial dancers and enrollment conversations
• Maintain a welcoming, professional lobby environment
• Communicate clearly with teachers and leadership as needed

Administrative Support (Onsite)

• Respond to emails and messages during scheduled shifts
• Log notes and updates accurately in studio systems
• Assist with scheduling, records, and follow-up
• Follow established processes and communication guidelines

This Job Is Perfect For Someone Who:

• Wants steady part-time work starting small and growing over time
• Enjoys working with families, children, and community-based programs
• Is organized, dependable, and detail-oriented
• Communicates clearly and professionally
• Is comfortable following systems and policies
• Wants to grow with a business, not just work short-term

This Role Is Not a Fit If You:

• Need guaranteed or immediate high weekly hours
• Prefer last-minute or constantly changing schedules
• Are uncomfortable in a customer-facing role
• Are seeking a short-term or temporary position

Pay & Growth

• $14/hour starting pay, which is commensurate with experience
• Performance-based bonuses available
• Seasonal raise opportunities tied to studio and team growth
• Long-term growth potential for the right person who demonstrates consistency and leadership

Background & Reference Check

Because we work closely with children and families, employment is contingent upon successful completion of a background check and reference checks prior to final hire.

Why Team Members Love Crossroads

• Supportive, values-driven culture
• Clear expectations and systems
• Paid onboarding and training
• Recognition and appreciation
• Major holidays off
• A fun, welcoming environment where people matter

Pay: From $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Professional development assistance

Work Location: In person