Work Order Specialist

Purpose: This clerical position, covered under a Collective Bargaining Agreement with Teamsters Local Union 250, is primarily responsible for data entry of maintenance-related work items and other HUD/ACHA required activities, including the recording and maintenance of work order requests. They will respond to resident and management inquiries, and prepare a variety of standardized forms/reports on an as-needed basis. Assignments may be conducted at various Authority locations as needed.

Essential Job Functions:

• Receives and responds to phone reports from public housing residents regarding maintenance requests.
• Timely and accurately initiates the requisite work order in the data entry system.
• Administratively closes out the work orders in the data entry system when work is completed.
• Performs other data entry tasks related to the annual or semi-annual housekeeping inspection and UPCS, Preventative Maintenance, and REAC Inspections.
• Organize and maintain daily work order systems and files.
• Operate a multi-system phone service for work order processing.
• Displays excellent telephone etiquette and customer service skills.
• Performs a variety of additional clerical duties as assigned, such as typing, filing, data entry, reports, etc.
• Must report to work at the scheduled time and is seldom absent from work; must complete work in a timely, accurate and thorough manner.
• Must work effectively and communicate well with others, verbally and in writing, including supervisors, colleagues, and individuals within and outside of the company.

Skills and Performance Factors:

• Must be computer literate and proficient in the use of Adobe and MS software (Windows; Outlook; Word; Excel; Access).
  
• Must have the ability to accurately and quickly enter data using proprietary software utilized by ACHA.
• Must demonstrate speed with a minimum accuracy of 50 wpm on a conventional typewriter or word processor.
• Ability to accurately and timely prepare, file, and maintain official Authority documents and records.
• Must be able to handle multiple tasks in an efficient, organized fashion.
• Ability to communicate with people from a broad range of social and economic backgrounds
• Ability to efficiently operate ordinary office equipment (fax, typewriter, calculator, multi-function telephone system, etc.)
• Hard working, well organized, energetic, highly motivated, creative, and personable.
• Must have and maintain a valid PA Drivers License, as well as use of a personal vehicle.

Required Education/Experience: High school diploma or equivalent required. Must be computer literate and proficient in the use of Adobe and MS software (Windows, Outlook, Word, Excel, Access). Demonstrated training and experience in computerized data entry and customer service.

Physical Requirements: Work is performed in an office setting. Must have a level of manual dexterity sufficient to allow for the operation of a computer, telephone, fax machine, calculator, etc. Ability to move, handle, or lift small objects around desk area, i.e. files, computer printouts, reports, calculator, office supplies, etc.

If you require assistance when completing the employment application or you anticipate a need for accommodation during the selection process due to a disability, then please contact the Human Resources Department at or

As a condition of employment, the candidate must successfully pass a post-offer physical examination, drug screen, and background security review with regular full-time employment being contingent upon successful completion of a probationary period.