Customer Service Coordinator

Customer Service Coordinator

About Us:

Caffe Ibis is a 49-year-old artisan coffee roasting house based in Logan, Utah. Our mission is rooted in quality, sustainability, and ethical sourcing. As pioneers in the organic coffee industry, we prioritize human health, environmental stewardship, and triple-certified coffees: Organic, Fairtrade, and SMBC Bird Friendly. We value our partnerships with employees, customers, and vendors, and we actively engage in our local and global communities.

Full time hours per week)

Monday-Friday approximately 7:30am -4:30PM

Reports to: Director of Sales & Marketing

Duties & Responsibilities

· Accept and process customer orders via wholesale portal, phone, email, and website

· Interact positively with customers to understand needs and provide solutions

· Learn and understand coffee profiles, brew methods, and appropriate industry language through cupping and guided sensory training

· Accurately create orders, and maintain customer records

· Process and record customer payments

· Analyze and resolve customer issues, including creation of credit memos when appropriate

· Assist with collections and accounts receivable follow-up

· Work closely with sales, administrative, and service/repair staff to support customer satisfaction and business goals

· Assist with basic website maintenance as needed

· Other duties as assigned.

Position Requirements:

· Passion for specialty coffee and willingness to learn the industry

· Dynamic, enthusiastic personality with strong interpersonal and communication skills

· Minimum one year of successful customer service experience

· High level of integrity and ability to protect confidential customer information

· General bookkeeping knowledge and willingness to follow generally accepted accounting principles

· Proficiency with QuickBooks, SPS Commerce, Excel, and other MS office applications

· Excellent organizational, time management, verbal, and written communication skills

· Reliable attendance and ability to work independently and as part of a team

· Desire for continuous learning and professional growth

Spanish-speaking proficiency preferred

Job Type: Full-time

Pay: $ $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person