Patient Access Representative

DEPARTMENT:
   Patient Access

SHIFT:
  12 Hour Shifts

POSITION SUMMARY

Under the general guidance of the Patient Access Supervisor, this position includes registering patients requesting treatment in the Emergency Department, PBX/Outpatient ancillary services, including Swing patients and SNF residents. Assisting in performing non-nursing clerical functions supportive to direct nursing care, facilitating communications, and traffic flow. It also includes operating a computer telephone system (PBX) and maintaining courteous and efficient communication between patients, staff and various departments.

ESSENTIAL DUTIES

• Exhibit professionalism in the Patient Access Department as it relates to patients, families, visitors, physicians, and staff members

• Obtain signatures for admission, discharge, or various other consents

• Verify, interpret and apply accurate insurance information

• Collect and apply accurate demographic information

• Obtain and interpret authorizations for outpatient services

• Facilitate higher level of care needs for patients

• Communicate with outside entities effectively

• Collection of any co-pay monies, deposits, and payments and completes receipts in a courteous manner

• Capable of operating PBX phone system efficiently as patient access the operator for the entire facility

• Works closely with the business office to assist with any patient questions and issues that arise

• Accountable for keeping complete documentation

• Capable of utilizing a fax/copier machine efficiently

• Able to work nights and weekends as needed

• All other duties or responsibilities as assigned

QUALIFICATIONS

Minimum Education (or substitute experience)
Required:

• High school diploma or equivalent

• BLS Certification within 3 months of hire

Education Preferred:

• N/A

Minimum Experience
Required:

• N/A

Experience Preferred:

• Previous experience working in a hospital, doctors office or healthcare setting

• Have a working knowledge of insurances and medical terminology

• Customer service

Skills:

• Excellent verbal, written and listening skills with strong interpersonal skills

• Strong organizational skills with attention to detail and accuracy

• Proficient computer skills

• Demonstrate behaviors consistent with BVCHD values

• Maintain composure and compassion in stressful situations

• Be a team player and work well with others

• Capable of multitasking in a busy environment

• Accountability for compliance with laws, regulations, and policies to demonstrate ethical behavior

Bear Valley Community Healthcare District
Is An
Equal Opportunity Employer