Intake Specialist - CF002

Title: Intake Specialist - Child & Family Department 

Location: Child & Family - 620 NE 2nd St. Gresham, OR 97030

Schedule: Mon-Fri 9-5p 

Wage Range: $21.00-$25.00 non-exempt, hourly 

If you are a motivated and dedicated Intake & Authorization Coordinator looking for an opportunity to contribute to an organization making a positive impact, we want to hear from you

At NARA Northwest, you'll find a supportive work environment where every team member is valued and respected. Whether you're passionate about healthcare, behavioral health, education, or social services, there's a place for you to make a meaningful difference.  

Company Mission:

The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need.

About the Company:

At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives.

With over 450 employees across a variety of programs—including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others.

Position Overview:

The Child and Family Mental Health Intake & Authorization Specialist will provide telephone triage, eligibility screening, scheduling, referrals, and follow up for clients requesting mental health services at NARA NW. Position assures priority access for American Indian/Alaska Native clients while meeting contractual mandates and provides short term stabilization and/or referral to NARA programs and resources.

What you will do:

· Provides administrative assistance and other program support, including handling client referrals, assisting clients with paperwork, tracking and monitoring client charts and paperwork, ETO data entry, and other support as assigned.

· Must be able to maintain effective organizational structure as well as develop systems, processes, and procedures to provide high quality services to children and families.

· Assist with documentation and reporting as required by county, state, federal grants, and funding.

· Assist with maintaining compliance with federal regulations and ensure productive communication with all partners.

· Prepare reports for grant and contract compliance.

· Collaborate around ongoing development with the NARA system of care.

· Act as a liaison between Child and Family Services and other NARA programs and the community.

· Perform other duties as assigned.

We would like to hear from people that have:

•    Must be a certified Qualified Mental Health Associate, QMHA with MHACBO Board, Peer Wellness Specialist, PWS or Peer Support Specialist, PSS with the state. 

· 2 years mental health experience working with both child and adults and have knowledge of addiction.

· Must have exceptional interpersonal, verbal, and written communication skills and superior organizational, multi-tasking, & prioritization skills.

· Requires flexibility, confidentiality, a high level of accuracy and attention to detail, and the proven ability to work professionally and collaboratively in a fast-paced team environment.

· Requires working knowledge of MS Word and Excel and ability to learn other data systems as needed.

· Prior scheduling, intake, crisis, and triage experience a plus.

· Ability to maintain professional boundaries with clients, the community, and other staff members.

· Work collaboratively with clients, other NARA staff, team members, and to treat everyone with respect and dignity at all times.

· Experience working within the Native American/Alaska Native community is considered a plus.

· Ability to pass a pre-employment or for cause drug tests.

· Ability to pass criminal background and DMV checks.

· NARA NW is fully committed to supporting sobriety. All employees must agree to model sobriety, both on and off the job, including no alcohol drinking, no illicit drug use, no marijuana use, and no prescription drug abuse behavior. If in recovery, must have been sober/clean for a length of time sufficient to demonstrate that will be able to model sobriety.

What's in it for you?

14 Paid Holidays: New Years Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Battle of Little Big Horn, Independence Day, Labor Day, Native American Day, Indigenous Peoples' Day, Veterans Day, Thanksgiving, day after Thanksgiving, and December 25th

Benefits: Employees working 20 hours, or more are eligible for benefits. Benefits are effective from the 1st of the month following the date of hire. 

• Affordable Medical, Dental, and Vision Insurance through Kaiser Permanente
• 14 Paid Holidays (Listed Above)
• 13 Paid Days of Sick Time
• 13 Paid Days of PTO (Vacation accruals increase with years of service to a maximum of 26 days)
• $50,000 Life Insurance & AD&D
• Short Term and Long-Term Disability
• Flexible Spending