Front Desk Agent

Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our hospitality team. The ideal candidate will have a passion for providing exceptional customer service and creating memorable experiences for our guests. As the first point of contact for visitors, you will play a crucial role in ensuring a welcoming atmosphere and smooth operations at our front desk.

Duties

• Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
• Manage check-in and check-out procedures efficiently, maintaining accurate records of guest information.
• Handle guest inquiries and requests promptly, providing information about hotel services, amenities, and local attractions.
• Assist with reservations, cancellations, and modifications using multi-line phone systems and hotel management software.
• Conduct night audits as required, ensuring all financial transactions are accurately recorded.
• Maintain the cleanliness and organization of the front desk area to enhance guest experience.
• Collaborate with housekeeping and maintenance teams to address guest needs and resolve any issues that arise during their stay.
• Uphold high standards of phone etiquette while managing incoming calls and directing them appropriately.
• Foster strong guest relations by being attentive to their needs and preferences throughout their stay.

Experience

• Previous experience in hospitality is preferred.
• Bilingual or multilingual skills are highly desirable to cater to a diverse clientele.
• Demonstrated customer service experience in a front desk or guest services role within a resort or hotel setting is essential.
• Familiarity with night audit procedures is an advantage.
• Strong communication skills with an emphasis on phone etiquette and interpersonal relations are required.
• A passion for hospitality and commitment to providing outstanding guest experiences is crucial for success in this role. Join our team as a Front Desk Agent, where your skills in customer service and hospitality will shine

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person