Automotive Service Advisor

Crossroads Chevrolet – Mount Hope, WV

Crossroads Chevrolet is looking for a motivated and customer-focused Service Advisor to join our growing team in Mount Hope, West Virginia. If you have strong communication skills, a passion for customer service, and enjoy working in a fast-paced automotive environment, we want to hear from you

• Greet customers promptly and professionally in the service drive
• Listen to customer concerns and accurately document vehicle issues
• Explain recommended maintenance and repair services clearly
• Prepare repair orders and ensure accurate estimates and timelines
• Communicate between customers and technicians to ensure quality service
• Follow up with customers to ensure satisfaction
• Maintain excellent CSI (Customer Satisfaction Index) scores

• Previous Service Advisor or automotive experience preferred (not required)
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Basic computer skills and familiarity with dealership systems a plus
• Valid driver's license with a clean driving record

• Competitive pay with performance-based incentives
• Paid training and ongoing support
• Health, dental, and vision insurance options
• Paid time off and holidays
• Employee discounts on vehicles, parts, and service
• A supportive, team-oriented work environment

At Crossroads Chevrolet, we pride ourselves on treating our customers and employees like family. Join a dealership that values integrity, teamwork, and professional growth.

Location: Mount Hope, WV