Operations Manager (Sales), SFO

Clear

United States

United States

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divh2Operations Manager (Sales), SFO/h2pAbout CLEAR:/ppHave you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEARs mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEARs identity platform is transforming the way people live, work, and travel. Whether its at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic./ppPerks of Being a Team Member at CLEAR!/pulliCompetitive compensation structure with base and target bonus/lili3 weeks paid time off (inclusive of vacation sick time), increasing with time in service and 10 company-paid holidays/lili$100 monthly wellness stipend for health and fitness-related expenses/lili401k Retirement Plan with company match/liliComprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance, and MetLaw legal benefits/liliFamily Planning benefits through KindBody/liliPaid Parental Leave/liliFamily, Military Bereavement Leave Program/liliEmotional Well Being Assistance/liliOngoing training development programs to grow advance your career with a growing company!/liliFree CLEAR memberships for you and one other. Plus a discounted membership for three friends!/li/ulpTerms and conditions of the benefit, including eligibility are detailed in the applicable benefit policy or plan and are subject to change without notice./ppAbout the Position:/ppThe Operations Manager will play a critical role on our airport leadership team, reporting directly to the General Manager. This leader will be responsible for driving sales performance, exceeding KPIs, and leading a high-performing team of hourly Ambassadors in a dynamic, customer-facing airport environment. The ideal candidate is a hands-on, results-driven coach with a strong focus on sales execution, customer service excellence, and operational integrity./ppKey Responsibilities Include:/pulliLead from the floor - spend 70% of your time in the airport environment, actively coaching, inspiring, and driving a culture of hospitality, member engagement, and sales excellence./liliOwn all sales performance by setting, monitoring, and achieving daily, weekly, and monthly goals for membership growth, conversion, and revenue./liliMotivate and empower Ambassadors through hands-on coaching, daily huddles, and consistent feedback that builds confidence and accountability in selling CLEAR./liliCreate a sales-first culture that celebrates wins, recognizes top performers, and fosters pride in connecting members to CLEARs value./liliAnalyze KPIs and member insights to identify trends, inform strategy, and take decisive action to improve sales performance and the overall member experience./liliAssist with recruiting, training, and talent development - building a team of Ambassadors who excel at hospitality, embody the brand, and consistently deliver strong results./liliEnsure operational excellence and compliance, upholding CLEAR and TSA policies with the highest standards of security and integrity./liliCollaborate with the General Manager and partners to optimize station performance, aligning operational efficiency with ambitious sales and growth goals./li/ulpIdeal candidates will have:/pulli3+ years of leadership experience in high-volume, customer-facing environments (e.g., retail, hospitality, airport concessions, restaurants)./liliProven track record of achieving or exceeding sales goals, KPIs, and team performance metrics. Strong leadership, coaching, and team development skills with a focus on sales accountability and performance management./liliExcellent communication skills and the ability to motivate and influence others in a dynamic environment./liliExperience balancing customer satisfaction, sales performance, compliance, and operational efficiency./liliComfort with technology and data, using tools to track performance and make informed decisions./liliWillingness and ability to work non-traditional hours including weekends, holidays, and early mornings or evenings./liliAbility to stand/walk for extended periods and follow airport, CLEAR, and federal security policies./li/ulpThe base salary range for this role is $70,305 to $80,000 depending on levels of skills and experience. The base salary range represents the low and high end of CLEARs salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEARs total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units./ppCLEAR is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity./p/div

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