Über
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Support the sales and catering team administratively including correspondence, preparing reports, and assisting with reservations. Provide telephone and message support for the department and respond to inquiries in a timely, clear, and pleasant manner. Exercise decision making skills to direct requests both internal and external. Maintain guest profiles, contacts, and additional necessary records used in the sales and catering operation. Assist the sales and catering team with the preparation of contracts, proposals, and addendums and track the completion status. Act as liaison between sales and catering managers and clients in sales and catering managers' absence. Take booking inquiry information via phone and prepare proper paperwork. Handle reservations for VIP guests and clients. Ensure that all arrangements, including upgrades and amenities, are handled properly. Coordinate with other departments through verbal and written instructions. Block group & meeting space specifications and ensure that accurate information is collected and entered in the reservations system. Communicate with all hotel departments as appropriate. Ensure prompt attention to time sensitive requests by hotel colleagues. Order office supplies and collateral inventory for sales and catering department and executive offices. Complete additional projects as assigned. Assists sales and catering team in the preparation of banquet event orders and internally distributes to departments when necessary. Assists front office team, general manager, and sales team with travel agent and corporate reservations. Assists sales, catering, and accounting team with scheduling, collecting, and ensuring accurate and on time delivery of group deposits. Prepares detailed and quality group resumes and internally distributes to all necessary departments to proactively and appropriately convey pertinent group information to team. Qualifications
The hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills, and abilities cited below, when applicable. High school diploma required; bachelor's degree preferred. 1-2 years administrative support experience, additional hotel front desk experience is preferred. Must be self-directed, motivated, and demonstrate intuitive customer service and interpersonal skills. Effectively deals with internal and external customers, with high levels of patience, tact, and diplomacy. Communicates clearly, concisely, and openly in all interactions. Has exceptional attention to detail, organizational, analytical, and time management skills. Multi-tasks and prioritizes in a fast-paced work environment. Exercises sound judgment: evaluates situations and utilizes appropriate and creative resources to solve problems. Is technologically savvy, with a working knowledge of Microsoft Office, Delphi, PMS. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Source: Driftwood Hospitality
Sprachkenntnisse
- English
Hinweis für Nutzer
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