Technical Sales Support - EMEA Key accountsResideo • Oldham, England, United Kingdom
Dieses Stellenangebot ist nicht mehr verfügbar
Technical Sales Support - EMEA Key accounts
Resideo
- Oldham, England, United Kingdom
- Oldham, England, United Kingdom
Über
Technical Sales Support - EMEA Key accounts
to join our Key Accounts Internal Support team based in Oldham, Manchester. This role is essential in supporting our Key Account customers by providing exceptional technical expertise, first‑class customer service, and strong commercial awareness.
Overview We are seeking a knowledgeable, proactive, and customer‑focused
Technical Sales Support - EMEA Key accounts
to join our organisation. In this role, you will support and manage B2B client accounts within the electronic security distribution sector, offering technical guidance, resolving product‑related challenges, and ensuring a seamless customer experience. You will act as the technical liaison between customers and internal teams, fostering long‑term relationships built on trust, expertise, and service excellence.
Key Responsibilities
Serve as the primary
technical point of contact
for designated client accounts.
Provide expert guidance on the selection, installation, configuration, and integration of electronic security products, including CCTV, alarms, access control, and related systems.
Support customers by
troubleshooting technical issues
and delivering timely, practical solutions.
Ensure consistently high levels of customer satisfaction through effective communication and responsive support.
Collaborate closely with sales, technical support, and product teams to address customer requirements and resolve issues efficiently.
Conduct technical and project analysis in partnership with customers, ensuring accuracy and feasibility.
Assist in preparing technical documentation, quotes, proposals, and solution recommendations.
Maintain detailed and accurate records of customer interactions, technical queries, and resolutions within CRM tools.
Stay up to date with new products, emerging technologies, industry trends, and relevant security standards.
Qualifications
Exceptional communication and interpersonal skills, with the ability to translate complex technical concepts into clear, customer‑friendly language.
Strong analytical capability with the confidence to diagnose technical issues and provide practical, customer‑centric solutions.
Highly organised, with strong problem‑solving skills and excellent attention to detail.
A solid technical understanding of products related to IP CCTV, access control and alarm systems is advantageous.
What’s in it for you
Hybrid working model
Competitive salary
Opportunity to progress within a global business
Excellent career development opportunities
On‑site gym
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Sprachkenntnisse
- English
Hinweis für Nutzer
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