Sales Progression Manager FTCMcCarthy Stone • Bournemouth, England, United Kingdom
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Sales Progression Manager FTC
McCarthy Stone
- Bournemouth, England, United Kingdom
- Bournemouth, England, United Kingdom
Über
Fixed Term Contract - Up to 12 months . The purpose of the role is to deliver sales targets through leading and managing the progress of sales from reservation through to successful completion. The role requires the efficient and effective progression of the sales pipeline, team leadership, providing excellent customer service and developing strong relationships with stakeholders. Responsibilities
Driving and managing the sales progression process for various tenure options, ensuring all necessary documentation is prepared and processed efficiently and in line with current legislative requirements. Communicating business targets and objectives to the Sales Progression team. Manage and update accurate CRM records and undertake conveyancing administration activities. Collaboration with senior stakeholders, external parties, and internal teams to ensure cohesive and integrated sales progression efforts. Preparation and communication of forecasts and reports to senior stakeholders. Track and analyse process performance, providing recommendations for improvement if identified. Responsible for the performance management of the Sales Progressor(s) undertaking timely assessments, providing regular feedback, and supporting individuals to develop through relevant training, mentoring and support. Build and grow the team through appropriate recruitment, onboarding and induction delivering excellent colleague experience and setting new recruits up for success. Be a role model to others for growing and developing yourself, ensuring you attend appropriate induction and ongoing training to maintain and develop your skills and knowledge of industry trends. Key Performance Measures
Best practice sales progression metrics in place and operational i.e. sales volume and time to complete. Best practice sales progression processes and tools in place and operational. Customer feedback metric Key Stakeholders
Sales & Marketing Operations team Sales leads across McCarthy Stone External suppliers and third parties in conveyancing process Marketing team Knowledge & Experience
Solid experience working in a customer service centric environment. GCSE English and Mathematics grades C and above. Minimum of 5 years of experience in sales progression or conveyancing related role. Knowledge and experience of the conveyancing process, negotiating with stakeholders, property appraisals and part exchange process. Demonstrable experience in leading, managing and motivating a team, with sharp focus on delivery of targets. Proficiency in business IT (MS Word, Excel) and willing to learn new software tools. Experience using Salesforce, or similar CRM system, adhering to process and compliance. Experience of the estate agency or property industry would be advantageous. About Us
As the UK’s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!
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Sprachkenntnisse
- English
Hinweis für Nutzer
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