Help Desk Support

Riverside Transport Inc. has an opening for Helpdesk Support I within the IT department. This is an excellent opportunity to join a growing company and be a part of a great IT support team.

The IT team at RTI uses a wide variety of modern technologies to provide support and has a great time doing it. Providing excellent service by customer service, know-how, and teamwork, the IT team at RTI supports over 300 employees.

Job Function

• Utilize ticketing system to document issue status and resolution
• Setup and image PCs for deployment
• Support Windows OS
• Installing, configuring and troubleshooting systems, printers and desktop/laptop components
• Provide support and installation of software applications
• Assist in maintaining an inventory of IT hardware
• Use remote access software to troubleshoot technical problems
• Troubleshoot basic network connectivity issues
• Assist in troubleshooting and configuring phone system settings
• Assist with basic Android tablet troubleshooting
• Assist with general printer maintenance, configuration, and troubleshooting
• Rotational on-call support
• Provide support via deskside, email, and phone
• Additional duties and projects as needed

Qualifications

Knowledge, Skills and Abilities

• Comfortable working within a team environment and/or independently
• Self-starter with ability to manage time effectively and complete required projects on time
• Ability to identify the elements of a situation/ability to visualize, articulate and solve problems
• Attention to detail
• Remedy experience a plus
• Excellent communication skills with the ability to communicate highly technical information to both technical and non-technical audiences
• A desire to learn and excel

Qualifications

• High school diploma or G.E.D
• 1-2 years of experience or its equivalent formal training preferred but not required