Resort Front Desk Agent

Hours Per Week: 30-40 depending on seasonality

JOB SUMMARY

Arcadia is hiring several Associates for our Front Desk at our beautiful, historic Central Hotel located in Sevierville, TN. They will be responsible for a variety of customer service and administrative duties including welcoming guests, check-in and check-out processes, managing guest issues related to their stay and reservations, answering the phone, and more.This role is a customer-facing and therefore candidates must intentionally strive to represent the hotel in a positive light. The most successful candidates will be highly energetic, pleasant, personable, and be able to problem-solve and work well under pressure. The top candidates will also have a proven track record or reliability, integrity, and be a team player who works towards our shared vision of ensuring our guests have the best possible experience at our resort.

We offer our full-time employees full benefits including health, dental, and vision coverage and is proud to offer generous and competitive compensation packages.

DUTIES

• Answer phone inquiries, direct calls and provide basic information
• Address complaints and requests with quality customer service skills
• Monitor front desk
• Oversee mail deliveries, packages, and couriers
• Keep inventory of hotel and office supplies
• Perform bookkeeping, reservations, and clerical duties
• Provide upscale guest service experiences for clients throughout their stay
• Ensure clients are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Perform check-in and check-out procedures, including reservations and cancellations
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Liaise with Housekeepers to provide an overall comfortable guest experience
• This includes keeping up with the housekeeping schedule for check-out cleanings and inspection of guest rooms.
• Perform some cleaning duties throughout your shift such as wipe down counters, make sure hallways are cleaned/vacuumed, keep entryways cleaned, make toiletries bags, stock.

ADDITIONAL REQUIREMENTS· Reliable transportation to and from work.· Be extremely reliable and responsible with a great attendance record· Must be able to work a variable schedule, including evenings and weekends.· Must possess basic data entry and word processing skills – including the ability to input accurate notes pertaining to guest contact, reservations, and complaints.

EDUCATION & EXPERIENCE

A High school diploma or general education degree (GED); or one year or more of related experience and/or training; or equivalent combination of education and experience.

Why Arcadia Resorts?

· Comprehensive health benefits for eligible employees – medical, dental and vision· Fun, family culture· Advancement & development opportunities· Community Involvement Programs· Arcadia Resorts prides itself on the safety and health of our team members against Covid-19 and follows all applicable laws and guidelines.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

Ability to Commute:

• Sevierville, TN Required)

Ability to Relocate:

• Sevierville, TN 37862: Relocate before starting work (Required)

Work Location: In person

Job Type: Full-time

Pay: $15.00 per hour

Work Location: In person