Front Desk Agent

Job Overview

Delta by Marriott Orlando Celebrations is currently looking for full-time front desk agents for our 3pm-12pm shift. This is an hourly role, and our Front Desk Agents play a crucial role in shaping the guest's first impression of our hotel.

This role reports to the Director of Front Office

Pay: $15.50 – $17.50 depending on shift and prior experience.

Duties and Responsibilities:

· Coordinates with other hotel departments, such as housekeeping and maintenance, to ensure a seamless guest experience.

· Greets and Welcomes guests during the check-in and check-out procedure in a warm and professional manner.

· Handles cash and credit card transactions at the front desk.

· Maintains a professional and welcoming demeanor when interacting with guests and co-workers.

· Ensures compliance with hotel policies and procedures in addition to Marriott's Code of Conduct.

· Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

· Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

· Complies with loss prevention policies and procedures.

Requirement:

Education and Experience:

· Hight School Diploma or GED; preference given to applicants with an associate or bachelor's degree in hospitality management or a related field.

· Computer Skills - Ability to navigate through multiple different platforms

• Ability to multitask in a fast-paced environment
• Must have flexible availability (weekends and holidays may be required

· Excellent communication and customer service skills, the ability to multitask, problem-solving skills, and a positive attitude.

· Demonstrated interpersonal, oral and written communication skill; in addition to be detailed orientated.

· The ability to read, write and speak in English, bilingual a plus.

Delta is part of Marriott International's Premium portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. Delta believes our associates come first. Because if you're happy, our guests will be happy. Delta associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company's founders. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. Delta creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates.

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by law. We are dedicated to building an inclusive, supportive, and respectful workplace where every individual can thrive and contribute to our shared success.

Job Type: Full-time

Pay: $ $16.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Food provided
• Free parking
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person