Host/ Support staff

Overview
We are seeking friendly, professional Host/Support Staff to join our team. This role is vital in creating a welcoming environment for our guests and ensuring smooth restaurant operations. The ideal candidate will possess excellent communication skills, a positive attitude, and experience in customer service or food service settings. Prior experience with POS systems such as Aloha or Micros, as well as hospitality or hotel guest services, is a plus. This position offers an opportunity to develop hospitality skills in a dynamic and customer-focused environment.

Responsibilities

• Greet guests warmly upon arrival and manage seating arrangements efficiently
• Assist with guest inquiries, reservations, and walk-in seating requests
• Maintain a clean and organized host station and dining area
• Support servers and kitchen staff by coordinating guest flow and service needs
• Handle guest concerns professionally, ensuring a positive experience
• Operate POS systems including Aloha POS and Micros POS for reservations and billing
• Uphold high standards of phone etiquette when taking reservations or answering inquiries
• Provide exceptional guest relations by delivering attentive and courteous service
• Assist with other support tasks as needed to ensure smooth restaurant operations

Skills

• Previous host/host experience preferred; food service or restaurant experience is a plus
• Strong customer service skills with the ability to engage guests warmly and professionally
• Excellent communication skills, both verbal and written
• Familiarity with POS systems such as Aloha POS and Micros POS is advantageous
• Hospitality or hotel guest services experience is beneficial
• Ability to handle multiple tasks efficiently in a fast-paced environment
• Professional phone etiquette and guest relations skills
• Team-oriented attitude with a focus on providing outstanding guest experiences

Job Types: Full-time, Part-time

Pay: $ $16.00 per hour

Expected hours: 20 – 35 per week

Work Location: In person