Service Appointment Coordinator

JOIN A TEAM THAT VALUES YOU

About Us:

Family owned and operated since 1979 Landmark Ford Inc. works to create a comfortable and welcoming environment for our team members and guests. With a culture of recognition and a reputation for excellence Landmark teammates are empowered to take ownership in their job and make a difference. Landmark is a place where talent is recognized and internal growth is promoted, making it an ideal organization in which to develop a long and successful career.

About The Position:

Landmark has an immediate need for energetic, multi-tasking, detail-oriented team members to join our Service Department, Full Time Tuesday through Saturday.  This position entails scheduling appointments for customers and coordinating our lot staff to ensure tasks are completed as well as additional clerical tasks assigned.  Feel proud about the organization you work for and get great benefits too  Family owned and operated for over 40 years, Landmark is a leader in the Northwest for the Ford brand.

Qualifications

• Clear, friendly phone voice and comfortable carrying conversations on the phone
• Team player with a positive attitude and energy
• Able to multitask, self motivate and manage one's own time
• Excellent listening and communication skills
• Strong computer skills
• Coachable personality with a mindset that strives for growth and improvement
• Clean driving record and valid driver's license
• Punctual and reliable

Responsibilities

• Communicate effectively with customers who have submitted vehicle requests over the internet and inbound sales calls across multiple channels, including email, text or phone.
• Scheduling and confirming appointments with customers.
• Nurture enriching relationships to build clientele for life and cultivate a successful referral business
• Proactively reach out to customers based on preset criteria to advise them on opportunities regarding vehicle service needs
• Update customer files accordingly in software with notes describing interactions.
• Report directly to the BDC Manager regarding objectives, planned activities, reviews, and analyses.
• Maintain high level of customer satisfaction

Job Benefits

• Medical Plan
• Dental Plan
• 401(K) Plan
• Vacation/Sick paid time off
• Promote from within
• Voted Top Workplace
• Vehicle Purchase Plan
• Employee Assistance Program
• Generous discounts on parts and service

Landmark Ford, Inc. promotes equal opportunity through affirmative action in employment. Discrimination is prohibited on the basis of race, color, religion, national origin, citizenship, sex, sexual orientation, gender identity, age, disability and qualified veteran status.

Equal employment opportunity includes, but is not limited to, recruitment, hiring, promotion, termination, compensation, benefits, transfers, education, and social and recreational programs