Personnel Services Coordinator

Salary Range:
$50,000-$55,000

Job Summary
The Personnel Services Coordinator is responsible for delivering an exceptional experience to ALKU's external employees (consultants and field employees). This role serves as a primary liaison between external employees and internal corporate teams, ensuring a seamless, supportive, and differentiated experience throughout the employee lifecycle. Through proactive relationship-building, operational excellence, and consistent communication, the Personnel Coordinator helps strengthen engagement, retention, and satisfaction, reinforcing ALKU's reputation as a people-first organization within the staffing industry. As ALKU continues to grow, this role is expected to evolve alongside the business. The Personnel Services Coordinator should be comfortable supporting an expanding consultant population, taking on new responsibilities, and contributing to new initiatives as team needs shift. This position is ideal for someone who thrives in a dynamic, scaling environment and is energized by the opportunity to grow in scope, impact, and complexity over time.

Duties/Responsibilities
Onboarding & Operational Support

• Guide consultants through the onboarding process, ensuring document accuracy and a streamlined, positive experience
• Audit timesheets and expense reports weekly
• Maintain a working knowledge of all corporate functions (Benefits, Billing, Finance, Payroll, etc.) to support external employees effectively.
• Act as a trusted point of contact for onboarding, payroll, timesheets, and expense-related questions

External Employee Experience & Relationship Management

• Build and maintain meaningful relationships with external employees.
• Conduct welcome calls upon new project starts.
• Send handwritten appreciation notes and routine check-in outreach.

• Meet relationship-building metrics, including:

• 50 outbound dials per week

• 5 testimonials per year (Google, LinkedIn, Glassdoor, etc.)

Engagement & Community Building

• Partner with the Personnel Services Leadership on engagement initiatives
• Promote and support consultant events and "Social Hours" as needed.
• Contribute to the quarterly external newsletter as needed.
• Assist with survey distribution and feedback analysis.

Process Improvement & Team Contribution

• Identify and implement streamlined, standardized, and scalable processes to improve efficiency and employee experience.
• Emulate and reinforce the "4 Ps" of Personnel Services:
• Professional, Prompt, Prepared, Personable

Required Skills/Abilities

• Ability to multitask and work in a fast-paced environment
• Comfortable on the phone
• Personable/Relationship builder
• Highly organized
• Adept in technology
• Self-motivated
• Anticipates needs
• Adaptable and resourceful
• Works well independently and with teams

On-Site Requirements

• In the office 3 days a week
• Must be willing to attend after-work events with consultants periodically

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be comfortable talking on the phone
• Must be comfortable with public speaking

Education And Experience
High school diploma or equivalent.

ALKrew Benefits

• Weekly pay
• PTO package (plus birthday day and volunteer time off)
• Student loan reimbursement
• Health benefits
• Competitive 401K match
• Employee resource groups
• Childcare reimbursement

National Awards

• Best Place to Work for Entry Level Employees
• Fortune Best Place to Work for Millennials
• Staffing Industry Analysts (SIA) Best Staffing Firms to Work For
• Great Place to Work 100 Best Small or Medium Workplaces
• Boston Healthiest Employers