Full-Time Front Desk Agent

Candidates with flexible availability are encouraged to apply. Morning and night availability is needed for this position. Shifts are 3pm-11pm and 11pm-7am. Must have weekend availability too. 

Responsibilities

• Report to work on time, in proper and clean uniform, including name tag. Personal appearance and grooming must conform to standard.
• Handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times.
• Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.
• Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
• Have knowledge about guest rooms, locations, amenities, features, and all other services offered by the hotel.
• Provide the highest quality of service to the customer at all times.
• Answer the phones according to the standards of proper etiquette and as fast as possible no more than three rings.
• Greet and register guests and provide assignments accommodating special requests whenever possible. Assist in pre-registration and blocking of reservations.
• Have working knowledge of reservations and procedures, take reservations, and know the cancellation procedures and the walk policy.
• Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.
• Communicate with incoming shift by logging pertinent information in the Pass On Log.
• Ensure that all cash, check, and misc. departments are in balance at the end of each shift.
• Check all credit cards to ensure they are valid. Use Telecheck cashing services to ensure all checks are valid.
• Keep Housekeeping informed of any special requests, late check-outs and special need areas in the hotel.
• Receive and transmit mail, phone and written messages for guests on a confidential basis.
• Answer inquiries pertaining to hotel services, shopping, dining, and entertainment and travel directions.
• Post any and all charges that pertain to a guest bill (individual, group master, or city ledger accounts), collect