Service Coordinator

Reference #:

Cleveland Brothers, the largest Cat dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Service Coordinator.

Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team of established and successful service professionals.

Position Summary
Under general direction of supervisor(s) this position provides support services to the employees, manager, and customers by ensuring the efficient flow of documentation and supplies from various sources.

This position mandates that the employee be able to perform all of the following functions:

Open & close master and sub work orders

Enter time into Time Collection System and prepare and process required paperwork

Order & distribute materials for shop personnel

Research literature

Verify, record, maintain, & submit specific service shop records

Substitute for other positions and other functions as assigned by necessity

Primary Responsibilities
This position may perform any combination of the following duties:

Greet and assist customers in person or over telephone to answer questions related to parts, equipment, rebuilt items, or repairs and scheduling

Enter personnel time into time collection system and generate all required paperwork

Advise concerned parties on status of jobs

Generate internal, monthly, master and sub work orders as well as purchase orders for repairs on all equipment of the various product lines

Research part numbers from data base, and computer inventory records

Maintain up-to-date files of product catalogues and technical data

Order parts by computer for repairs from either inside or outside the Company and oversee distribution

Accept payments for services

Keep logs of repairs performed, customer calls, and parts required

Compile reports on service employees hours, repair time on customer equipment, and machine history

Initiate warranty claims and credit unused or defective parts against work orders

Schedule repair work in absence of supervision

Coordinate record keeping with sales and administrative personnel

Receive payments and credit to work order when completed

Operate basic office equipment * Perform other work related duties as required

Thorough understanding of shop practices and procedures focusing on work order processes

Knowledge of product and part inventory, diesel and gas engines

Working skills in researching and ordering of parts coupled with computer supported clerical ability

Proven ability to organize and prioritize work based on time constraints

Strong communication skills for dealing with customers and fellow employees

Skills / Knowledge / Qualifications
Clerical experience in a service shop demonstrating increased responsibility and having significant exposure to the fundamentals of engines and electrical systems, or an equivalent combination of training and experience acceptable to Company.

• Why Join the Cleveland Brothers Team:

Market Leading Benefits Package:** Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings