Brand Manager

Company Description

We, ORCAFY are a Canadian social media marketing agency working with multiple clients across various industries. You''ll get exposure to multiple projects and clients, with plenty of opportunities to grow. In our fast-paced environment, you'll have the chance to collaborate with top brands and talented team members.

Overview

We are seeking an experienced Brand Manager to own client relationship, account health, delivery oversight, approvals, and reporting. This role operates at a high, strategic level, ensuring execution is timely, aligned, approved by the client, and meeting contractual expectations — without being involved in day-to-day content creation.

The Brand Manager is the single point of accountability between the client and internal teams.

Key Responsibilities

Account Oversight & Management

• Oversee assigned accounts from a high-level brand and business perspective

• Ensure all content is posted accurately, on time, and as per approvals

• Maintain overall account hygiene, consistency, and quality

• Ensure deliverables align with contract scope and timelines

• Identify risks early and flag issues proactively

Client Communication, Approvals & Relationship Building

• Act as the primary point of contact for all assigned clients

• Build and maintain strong, long-term client relationships

• Manage expectations, timelines, and priorities

• Send all assets (posts, reels, stories, creatives) to clients for approval

• Track feedback, revisions, and final sign-offs

• Ensure approvals are obtained before posting

• Translate client feedback into clear, actionable direction for internal teams

Shoot Coordination & Internal Alignment

• Book and coordinate shoots (logistics, timelines, deliverables)

• Ensure seamless collaboration between: Social Media Managers, Script Writer, Creative & Video teams

• Ensure briefs, concepts, and scripts are approved before production

Review & Quality Control

• Review strategies and content with the Social Media Manager

• Ensure content aligns with brand guidelines, tone, and objectives

• Provide structured feedback when required

• Escalate performance or delivery concerns early

Reporting & Performance Oversight

• Own all organic reporting for assigned accounts

• Review performance reports provided by internal teams

• Analyze account health from a brand and business perspective

Highlight
:

• Key wins

• Risks and red flags

• Clear next steps

• Proactively call clients to Provide account health updates

• Explain performance trends

• Align on expectations and next actions

• Prepare and send monthly organic performance reports, clearly communicating:What worked, What didn't, What will be done next month to improve results

Growth, Upsell & Retention

• Identify upsell and cross-sell opportunities

• Proactively recommend additional services based on client needs

• Support renewals and contract extensions

• Ensure high client satisfaction and retention

Success Metrics (KPIs)

• Client satisfaction & retention

• Timely delivery and approval of content

• Account health & stability

• Upsell / cross-sell opportunities identified

• Quality of client communication, approvals, and reporting

Pay: CA$20 - $25 per hour

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