Senior Salesforce Product ManagerCEHAS Plan Administrators • Remote, Oregon, United States
Senior Salesforce Product Manager
CEHAS Plan Administrators
- Remote, Oregon, United States
- Remote, Oregon, United States
Über
*Location: *Remote
*Department: *Technology / Operations
*Employment Type: *Full-Time
*About the Role *
We are seeking a highly experienced *Senior Salesforce Product Manager *to lead the strategic evolution of our Salesforce ecosystem. This role will own the vision, roadmap, and execution of Salesforce as a core enterprise platform, ensuring it scales with the organization and supports long-term operational excellence and customer experience goals.
This individual will evaluate, recommend, and drive adoption of Salesforce products—including *Health Cloud, Marketing Cloud, Service Cloud, and Agentforce* as well as key *AppExchange solutions*. You will partner closely with stakeholders across the organization to understand complex business processes, identify workflow inefficiencies, and translate needs into scalable, user-centered Salesforce solutions.
*Key Responsibilities *
*Product Strategy & Roadmapping *
● Own and maintain the Salesforce product roadmap aligned with organizational goals and departmental priorities.
● Evaluate and recommend Salesforce clouds, features, and AppExchange applications, including cost-benefit analysis and implementation feasibility.
● Identify capability gaps and propose scalable platform enhancements to support growth and operational efficiency.
*Cross-Department Workflow Optimization *
● Partner with operations, customer support, sales, and executive leadership to understand current-state workflows.
● Translate business challenges into Salesforce-driven solutions using configuration, automation, Flows, packaged apps, or integrations.
● Standardize and optimize complex, cross-functional processes within Salesforce to improve efficiency, consistency, and user experience.
*Implementation Leadership *
● Lead or oversee the rollout of Salesforce packages, applications, integrations, and major configuration initiatives.
● Coordinate with Salesforce administrators, developers, external consultants, and business stakeholders to ensure successful implementations.
● Ensure all solutions are designed with scalability, maintainability, and long-term platform health in mind.
*Data, Security & Governance *
● Champion strong data quality, security, and governance practices across the Salesforce ecosystem.
● Help define and enforce standards for objects, fields, automations, integrations, and documentation.
● Partner with IT, security, and compliance teams to ensure platform compliance with applicable regulations (e.g., HIPAA, SOC 2).
*Stakeholder Engagement & Enablement *
● Serve as the internal Salesforce subject matter expert and trusted strategic advisor. ● Develop documentation, training materials, and enablement resources to support new features and optimized workflows.
● Establish feedback loops and success metrics to measure adoption, effectiveness, and business impact.
*Qualifications *
*Required *
● 4–7+ years of experience working with Salesforce in a product management, business analyst, platform owner, or similar capacity.
● Deep knowledge of Salesforce capabilities, including:
○ Service Cloud
○ Marketing Cloud
○ Health Cloud (preferred)
○ Agentforce (experience or exposure)
● Proven experience evaluating and implementing AppExchange packages and third-party integrations.
● Strong ability to analyze end-to-end business workflows and translate requirements into scalable Salesforce solutions.
● Excellent communication and stakeholder management skills, with the ability to work effectively across technical and non-technical audiences.
● Demonstrated success driving platform adoption, engagement, and change management.
*Preferred *
● Salesforce certifications such as Admin, Advanced Admin, Business Analyst, Service Cloud Consultant, Health Cloud Consultant, or Platform App Builder.
● Experience supporting healthcare, operations-heavy environments, contact centers, or customer support organizations.
● Familiarity with agile methodologies and product management frameworks.
Job Type: Full-time
Pay: $200,000.00 - $225,000.00 per year
Benefits:
* Dental insurance
* Flexible schedule
* Health insurance
* Life insurance
* Paid time off
* Parental leave
* Retirement plan
* Vision insurance
Work Location: Remote
Sprachkenntnisse
- English
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