Practice Experience Associate

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. At Alcon, we focus on purposeful and thoughtful approaches in the work we provide with clear, consistent communication in all our interactions. We strive to be our customer's partner of choice by providing them with total operational solutions through innovation, automation, and reliable platforms which promises 100% satisfaction to guarantee peace of mind. We also foster growth and advancement by offering learning opportunities across all facets of our organization. This is a replacement role and is part of Alcon's Sales & Sales Support function, a team that helps provide access to products across all channels in an effort to drive customer satisfaction with eye care professionals to help people see brilliantly. As a Practice Experience Associate in Vision Care you will be based at our Mississauga, Canada office. In this role, a typical day will include :

• Collaborate with customers and internal partners to provide exceptional service, supporting and resolving complex inquiries to enhance regional coverage.

• Identify and escalate specific technical trends and problems to highlight training needs and process gaps.

• Proactively onboard customers to any internal application related to practice support, aiming to increase automation in alignment with departmental goals.

• Supports Customer Service and Sales activities by promoting and educating clients about the Alcon portfolio of products, services, and solutions in alignment with internal targets.

• Additional tasks involve outbound calling on 'no-see' customers, providing value-added services through consultative sales methodologies and executing specific project initiatives.

• This role includes analytical research such as Service Level Analysis, Customer Scorecard Analysis, and inventory management.

• Log calls by utilizing all tools and resources to record information related to target accounts by adhering to company sales policies and guidelines.

• Ability to interact with individuals at all levels of the organization.

• Tech-savvy and can work with different web-based technologies (Salesforce, EDI, ERP and Online ordering).

• Ability to work independently and in cross-functional team environment. Exhibits good judgment, understands departmental guidelines, and can effectively communicate to business while still maintaining a spirit of collaboration and partnership with stakeholders.

• Adapts to change and strives for continuous improvement.

• Leverage your strong communication skills to engage and influence both current and potential customers by understanding their needs and recommending pertinent products and services.

• Proficient in all MS Office Suite with preferred knowledge of ERP, Salesforce, and EDI. Ability and willingness to learn new computer systems and software.

WHAT YOU'LL BRING TO ALCON:

• Secondary School Diploma, Preferred Bachelor's Degree, or Post-Secondary Diploma

• A minimum of 1 year of experience in sales is an asset, preferably within the Healthcare sector.

• Possess an outgoing personality and the ability to acquire new customers effortlessly.

• Bilingualism, advanced written and verbal communication in English and French

Salary Range: $32.00 – $53.60 CAD per hour

HOW YOU CAN THRIVE AT ALCON:

• Join Alcon's mission to provide top-tier, innovative products and solutions to enhance sight & enhance lives.

• Grow your career in a highly collaborative and diverse environment.

• Alcon provides robust benefits package including health, life, retirement, paid time off, and much more

Alcon Careers

See your impact at

#LI-DNI

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

Find Jobs for Employees

Find Jobs for Contingent Worker

Alcon Canada Inc. is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us if you are contacted for a job interview.