CRO Manager

British Heart Foundation

London, England, United Kingdom

London, England, United Kingdom

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Über

Are you passionate about driving impact through digital innovation and data-led decision making? Join us as our CRO Manager and play a pivotal role in powering charitable income growth for the British Heart Foundation (BHF). As the leader of a dynamic team of CRO Specialists and Developers, you’ll champion experimentation and optimisation, shaping the future of digital fundraising across a diverse portfolio of products and customer journeys. This is your chance to collaborate with talented colleagues from UX/UI, Digital Analytics and Customer Insight, and to work together with fundraising teams from a variety of specialisms. You’ll oversee a vibrant experimentation roadmap, support the launch of a sector-leading centre of excellence, and embed best-in-class tools such as Jira to supercharge efficiency and collaboration. With the support of the Digital leadership team, you’ll translate business goals into bold CRO strategies, inspire a culture of data-driven decision-making, and guide your team as they deliver tangible, transformative results. If you’re ready to drive innovation, develop a high-performing team, and make a real difference in the charity sector, we want to hear from you. About you
As our ideal candidate you have a deep understanding of experimentation and data-driven decision-making. You are confident in designing experiments, running A/B tests, and applying statistical and analytical concepts to drive impactful change. Hands-on experience with experimentation programmes—ideally within enterprise environments—is essential, as is the ability to influence product decisions through robust data and testing. We value people who are collaborative, commercially minded, and passionate about continuous growth. You have strong communication skills to break down complex ideas for non-technical audiences and influence stakeholders at all levels. Attention to detail, excellent time management, and the ability to prioritise are key. Above all, you are supportive of your colleagues and proactive about keeping up with the latest in experimentation and personalisation. If this sounds like you, we’d love to hear from you. Working arrangements
This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
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London, England, United Kingdom

Sprachkenntnisse

English

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