Network Admin 2nd Shift (2pm-11pm) Local OnlyJEM Network Consulting • Tiffin, Ohio, United States
Network Admin 2nd Shift (2pm-11pm) Local Only
JEM Network Consulting
- Tiffin, Ohio, United States
- Tiffin, Ohio, United States
Über
* *Primary role is Network Admin of customers networks with scheduled monthly maintenance tasks (see SOP below).*
* *This position includes many Cybersecurity and highly sensitive tasks affecting large customers. This is NOT a standard Net Admin position.*
* *Works with 1st shift team to help in any work that shares to 2nd shift, by communicating with team at start of shift (2pm).*
* Monitors helpdesk calls during shifts, especially after 1st completes.
* Responds to the needs and questions of customers by participating in helpdesk tickets at beginning of shift and throughout.
* This position requires a minimum of at least three (3) years of hands-on experience. Network + certificate or equivalent (if not must complete within 6 months). Associate's degree in Computer Science or related discipline preferred.
Below is the current SOP for the maintenance tasks:
*Standard Operating Procedure (SOP) for Performing Remote Server and Network Maintenance*
1. Pre-Maintenance Preparation1.1 Verify Maintenance Window
* Confirm the approved maintenance window with the client.
* Ensure the schedule allows adequate time for all necessary tasks.
1.2 Communicate with Technical Point of Contact
* Notify the designated Technical Point of Contact (TPOC) about the maintenance schedule.
* Confirm availability for assistance if required.
1.3 Review Server and Network Documentation
* Access and review the most up-to-date network topology diagrams.
* Validate device and server configuration documentation.
1.4 Review Administrative Access
* Verify login credentials and necessary administrative access for servers and network devices.
* Confirm access to tools including NinjaOne RMM, ConnectSecure, and M365 tenant.
2. System Updates and Maintenance2.1 Place Servers in Maintenance Mode
* Log into NinjaOne RMM.
* Enable maintenance mode for affected servers to suppress alerts.
2.2 Perform System Updates and Patching
* Apply OS updates and security patches – Refer to Automated ConnectWise Maintenance Ticket for task list.
* Verify successful installation using logs or management tools.
2.3 Update Hardware Drivers and Firmware
* Check for and apply any critical driver or firmware updates.
* Validate hardware stability post-update.
2.4 Monitor Performance
* Monitor server and network performance metrics during updates.
* Identify and address any abnormalities.
2.5 Manage Storage
* Review disk usage and clear unnecessary files.
* Ensure proper backup completion.
2.6 Application Management
* Confirm application updates and patches.
* Verify service uptime and application functionality.
3. Security Checks3.1 Audit Security Logs
* Review security logs on servers and M365 tenant for anomalies.
* Investigate and document any suspicious activity.
3.2 Clean Gateway Firewall
* Analyze firewall logs and clear outdated or unnecessary rules.
* Ensure firewall settings align with security policies.
3.3 Review ConnectSecure Scan Reports
* Evaluate security scan results.
* Address identified vulnerabilities.
4. Post-Maintenance Tasks4.1 Validation and Testing
* Perform system health checks.
* Confirm application functionality.
* Validate network connectivity.
4.2 Documentation
* Update maintenance logs with actions taken and any issues encountered.
* Document resolutions and outstanding issues.
4.3 Client Communication
* Notify the client of maintenance completion.
* Provide a summary of tasks performed and any recommendations.
4.4 Monitoring
* Remove servers from maintenance mode in NinjaOne RMM.
* Monitor for residual issues over the next 24-48 hours.
5. Troubleshooting and Escalation5.1 Error Diagnosis
* Refer to system logs and error reports for diagnosis.
* Perform root cause analysis if applicable.
5.2 System Restore
* Initiate a system restore if critical failures occur.
* Confirm data integrity and service restoration.
5.3 Escalation
* Escalate unresolved issues to senior engineers.
* Provide detailed logs, error reports, and steps taken.
6. Approval and Review
* Ensure all tasks are approved by relevant stakeholders.
* Conduct a post-maintenance review to identify areas for improvement.
*End of SOP*
Job Type: Full-time
Pay: $55,000.00 - $70,000.00 per year
Benefits:
* 401(k)
* 401(k) matching
* Health insurance
* Paid time off
* Tuition reimbursement
Application Question(s):
* Describe how your network administrator experience makes you a good candidate for this position?
Experience:
* Network administration: 2 years (Required)
Language:
* English (Required)
License/Certification:
* CompTIA A+ (Required)
Security clearance:
* Confidential (Preferred)
Shift availability:
* Night Shift (Required)
Ability to Commute:
* Tiffin, OH 44883 (Required)
Ability to Relocate:
* Tiffin, OH 44883: Relocate before starting work (Preferred)
Work Location: Hybrid remote in Tiffin, OH 44883
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klicken Sie auf „Jetzt Bewerben“, um Ihre Bewerbung direkt auf deren Website einzureichen.