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QA Claims Technical Lead
IPS Group Limited
- London, England, United Kingdom
- London, England, United Kingdom
Über
Technical Claims Lead – Property Southampton / Hybrid / Remote (UK) An opportunity for an experienced property claims professional to step into a senior technical role within a well-established and highly regarded property claims operation. This role sits at the heart of technical governance and quality, providing oversight across domestic and commercial property claims while acting as a key referral point for complex and high-value matters. Role
You’ll take ownership of technical standards across the Property team, supporting consistency, compliance and best practice. Alongside managing a small portfolio of complex claims, you’ll play a pivotal role in mentoring adjusters, supporting audits, and ensuring high-quality reporting and decision‑making throughout the lifecycle of a claim. Key Responsibilities
Act as the technical referral point for coverage, policy interpretation, disputes and complex claim strategy Provide technical input on commercial and complex losses Review and quality‑check adjuster reports prior to client submission Support internal and external audits, QA activity and file reviews Mentor and develop adjusters through coaching and technical guidance Handle escalations, complaints and service issues Manage complex property and commercial claims end‑to‑end Set and review reserves and support variance analysis Produce clear, robust technical reports for insurers, audits and litigation Control scopes, estimates and invoices to ensure cost accuracy and value Manage contractors, surveyors and suppliers Identify recovery, contribution and subrogation opportunities Ensure compliance with FCA, client and internal quality standards What we’re looking for
Minimum of 5 years’ experience within property claims or a closely related field Strong technical knowledge of property insurance, including all‑risks and peril‑based policies Experience handling complex or commercial losses Confident decision‑maker with strong analytical and problem‑solving skills Collaborative, professional and proactive approach ACILA qualification or progress towards it is preferred but not essential What’s on offer
Discretionary bonus 25 days annual leave plus an additional day for your birthday 5% contributory pension Private healthcare and 24/7 GP access Enhanced family leave and sick pay Cycle to work and electric vehicle schemes Life assurance and wellbeing support Long‑term career development and progression opportunities A collaborative environment where technical input and continuous improvement are genuinely valued
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Sprachkenntnisse
- English
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