Station Team Member

The Station Team Member is responsible for front of house and back of house duties at both the Main Street location and the pizza kitchen.   This position requires excellent communication skills and a passion for food. This position will complete duties that come with each station, help daily operations by working according to company SOPs, and maintain high standards of food quality, safety, and efficiency. This position will be cross trained for Front of House, Back of House, and Pizza Line duties with an understanding that each day they will rotate amongst stations to ensure all restaurant needs are being met.  The Station Team Member will report to the General Manager, Assistant General Manager and Shift Lead.

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities: (List the primary duties and responsibilities that are a critical part of this job.  For each major responsibility, indicate the estimated percentage of time spent.)

Back of House/Front of House/Pizza Line (100%)

• Follow direction from shift leads/managers during assigned shifts.
• Ensure exceptional customer service by greeting and assisting customers, addressing their inquiries, and resolving any issues or complaints in a professional and timely manner.
• Maintain a clean, organized, and welcoming dining area, including guest facing areas, retail area, inside and outside tables, chairs/benches, gravel, planters, shed, restrooms, garbage areas; in addition, maintaining clean and organized shared employee only areas, such as workstations, dish pit, lockers, guest facing areas, baristas, refrigerators, and freezers.
• Ensure compliance with health and safety regulations.
• When working pizza line:
  • Prepare and cook pizzas, ensuring adherence to our recipes and quality standards.
  • Prepare and portion ingredients for pizza toppings, sauces, cheese, and dough.
  • Work on expo station – finishing pizzas with toppings and slicing pizzas.
  • Operate pizza ovens and other kitchen equipment effectively and safely.
• Correctly label all items, food or non-food, with its name, date, and employee's initials.
• Help put orders away upon delivery.
• Coordinate with coworkers, shift leads, and managers to ensure efficient food and beverage preparation and service, maintaining high quality, presentation, and safety standards.
• Monitor inventory levels on ingredients and restock stations as needed.
• Conduct regular inspections of the premise to identify and address any maintenance or equipment issues.
• Collaborate with the management team to develop and implement strategies for improving customer satisfaction and operational efficiency.
• Uphold health and safety regulations, including proper food handling and sanitation practices, to maintain a safe environment for both customers and staff.
• Flexibility and willingness to learn and work other workstations.

Job Requirements:

• Previous experience in a similar role within a commissary kitchen or high-volume food service establishment.
• Strong knowledge of kitchen operations, including food preparation, cooking techniques, and sanitation practices.
• Excellent interpersonal and communication skills, with the ability to effectively interact with other team members and management.
• Knowledge of food and beverage menu items, ingredients, and preparation methods, preferred experience with pizza preparation techniques, including dough stretching, sauce application, and topping distribution.
• Ability to multitask and prioritize tasks in a fast-paced environment, while remaining calm and maintaining attention to detail.
• Ability to work evenings, weekends, and holidays as required.
• Familiarity with health and safety regulations and practices.
• Willingness to work and communicate as a team.
• Certification from a California certified food handlers' program (such as ServSafe)
• Ability to follow company recipes and SOPs accurately.

Physical Demands:

N (Not Applicable)-Activity is not applicable to this occupation.

O (Occasionally)-Occupation requires this activity up to 33% of the time hrs/day)

F (Frequently)-Occupation requires this activity from 33% - 66% of the time hrs/day)

C (Constantly)-Occupation requires this activity more than 66% of the time hrs/day)

Stand-F, Walk-F, Sit-O, Handling/Fingering-F, Reaching Outward-F, Reaching Above Shoulder-O, Climb-O, Crawl-N, Squat or Kneel-O, Bend-F, Working at the Computer-O

Lift/Carry

Push/Pull

Other Physical Requirements

10 lbs or Less

F

12 lbs or Less

F

Vision (Near, Distance)

11 lbs to 20 lbs

F

13 lbs to 25 lbs

O

Sense of Sound (i.e. kitchen equipment)

21 lbs to 50 lbs

O

26 lbs to 40 lbs

O

Sense of Touch

51 lbs to 100 lbs

O

41 lbs to 100 lbs

N

Ability to wear Personal Protective Equipment (non-slip shoes, safety glasses)

Over 100 lbs

N

Over 100 lbs

N

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.